whisky52.com

4.6
4.6 Based on 340 reviews

We're the UK's most exciting whisky discovery club and we send you an exclusive whisky each month. Join us on a discovery journey and share our favourite whiskies from around the globe. Whether you have just discovered the fascinating world of whisky or ...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.6

/
5

340 Reviews

5 Star
84%
4 Star
6%
3 Star
1%
2 Star
2%
1 Star
6%

Filtered Reviews

Filter Reviews

Review Time

I initially called with the intention…

I initially called with the intention of cancelling my subscription, but the service I received completely changed my mind. The representative was incredibly friendly, helpful, and genuinely passionate about the whiskies and the upcoming offers available. He took the time to explain everything clearly and made me feel valued as a customer.Thanks to his professionalism and enthusiasm, I’ve decided to stay with Whisky25 and take advantage of the fantastic offer. I’m now looking forward to discovering and enjoying the selection of whiskies they provide.He was polite, patient, and an absolute credit to the company. Exceptional customer service like this deserves recognition – highly recommended and well worth a 5-star rating.

5
Date of experience: Nov 11, 2025
Harriet Stewart
Very nice phone call

Very nice phone call. Very friendly & professional You did very well trying to persuade me & nearly did! Not in a pushy way

5
Date of experience: Nov 11, 2025
Danny
Great customer service

Any issues and mark is on the phone to fix whatever the issues is

5
Date of experience: Nov 11, 2025
I called to cancel my membership as I…

I called to cancel my membership as I just wanted the introductory offer and spoke to a lovely bubbly lady called Julie, she was so helpful and funny I ended up with another brilliant offer and a nice chat to end the day.

5
Date of experience: Nov 11, 2025
Stewart Campbell
Lewis was extremely helpuful with my cancellation

Lewis was extremely helpuful with my call. Again was very professional, charming and polite.

5
Date of experience: Nov 10, 2025
Jenny Gunther
I am absolutely disgusted

I am absolutely disgusted at the service I have received today from a man I spoke with, to cancel my subscription. I asked to cancel my subscription and he continued to put pressure on me to take several offers. All of which I declined, but that didn’t stop him. I have feedback that there should be an online option to cancel as calling and been pressured into something is not customer friendly and if I don’t want to take an offer I certainly wouldn’t have done, given this individuals tone, language and behaviours. At the end of the end he did say he had cancelled, although I am not sure this has happened. He asked if there was anything else to which I replied no thank you and he actually put the phone down on me. No thank you for calling goodbye. I am left feeling quite upset by this call and I will never touch this company again.

1
Date of experience: Nov 10, 2025
Lucy Hines
Whisky52 is happiness in a bottle

My American husband after yrs of drinking all kinds of Bourbon has recently moved over to Whisky.Kaye and her team are amazing they take all the hassle out of 'doing it alone' as a relatively newcomer to whisky.They are so knowledgeable.My husband now has the pleasure of drinking whiskys that he may never have come across without, Kaye and the team!

5
Date of experience: Nov 10, 2025
David was helpful

David was helpful, effective and timely in dealing with my issue. He was warm and funny too.

5
Date of experience: Nov 10, 2025
tony williamson
They get an extra star for this months…

They get an extra star for this months review as the whiskey is actually drinkable. They still lose three stars for how difficult they make it to cancel. ALL the bad reviews mention this, so they cant use the excuse they didn't know. People in 2025 don't want to have to spend 30 minutes on the phone simply canceling a subscription (don't we have enough subscriptions?!). If I find time to cancel before the next post this will be my last review, otherwise I'll review next months whisky too...

2
Date of experience: Nov 08, 2025
Xinyi Xu
Great Experience

Authentic and carefully chosen whisky :) Even tho I haven't opened my bottle, i can tell the enthauism from their packaging and the story behind it. Very lovely stuff on call as well. Would Recommend.

5
Date of experience: Nov 07, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • We're the UK's most exciting whisky discovery club and we send you an exclusive whisky each month. Join us on a discovery journey and share our favourite whiskies from around the globe.

    Whether you have just discovered the fascinating world of whisky or you’re a whisky connoisseur, our monthly whisky is designed to fuel your passion for flavour and to learn a little bit about what’s in your glass along the way.

    We work really closely with the distilleries to give you a behind the scenes look into their magical world and to create exclusive whiskies available only for our subscribers!

    Each box comes complete with a copy of Stramash magazine where you can learn all about what’s happening and who’s who in whisky...it's essential reading!

    For more information, see our FAQs: https://www.whisky52.com/faq

    Or if you need to get in touch then please reach out to us via https://www.whisky.com/help

    See more

  • call 01315632327
  • language https://www.whisky52.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More