Review Time
Absolutely awful fraudulent company. I haven't broken any rules but they terminated my account. They won't give me a reason for it and won't let me try to defend myself to regain my account again. I'm now struggling to get my funds back that were in the account. Don't fall for their promises of fair betting. It's not fair in the slightest. There's much better betting sites that don't decide randomly to terminate your account for no reason. All other companies would tell you they've decided to close your account because of reason X or because you had broken rule Y but no. This company will terminate your account, give you no reason and make you jump through hoops to try to get the funds in your account. I am 99% sure they will keep the funds that were in my account. I beg of you, do NOT bother with this company. Go anywhere else. I have spoken with their customer services, Mavi is who I spoke with and they were no help. They just kept telling me they are not going to give me a reason. They just decided to close the account. Even the supervisor Ralph wouldn't give me a reason. Worst customer services I've spoken to honestly and I've been to places where the staff are teenagers who don't want to be there. At least they were more helpful than William Hill!
What can I say? The worst online casino company you could ever gamble with. If you ever have an issue or problem the staff they are rude, unhelpful and end the chat before anything is resolved. Absolutely disgusting for a company with such a high profile. Never will I waste a penny with them again
am telling u not to play this stupid site needs closing down its a disgrace to society i put 600 pounds on big bass hold&spinner game do u know what didn't get one scatter not one gold coin or diamonds all it gave me was 20p for a pound ago disgusting the government should either stop gambling joints or either close them down if there not going to pay outDate of experience: 14 October 2024
Stopped me playing the free game answer was review said I was using the free game and it was not responsible gambling.I could still play other premonitions one is play £50 we give you free spins this is classed as responsible gambling complete joke
When playing and using promotion I opted in to deposit. The design of the website you have to opt in to allow for the deposit option to become available from said promotion. Completed the required wager but no spins were added to account. I contact them but they tried to state I hadn’t opted in. I helpfully demonstrated that it is not possible to deposit from the promotion without opting in to begin with. They told me the promotion had expired. Helpful as I am I again provided evidence that the promotion was still active and in fact did not expire until the next day. I was told to read the terms and booted out of the chat: it seems that they won’t admit fault, don’t know their own systems and can’t comprehend evidence that proves they are in fact incompetent and at fault. They are falsely advertising to draw in custom to then lie and cheat to prevent them from fulfilling the agreements and terms of their promotions. Disgusting customer service skills. Image added to evidence the process to opt in before deposit
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