Review Time
Shop over break spent £380 in total , fresh razor clams where off and in eatable, opened crab sticks to find they were off then to top it all defrosted frozen catfish today to find that off !! Tried to report and complain but seems there website is permanently not working !! Avoid like the plague if you don’t want to make your self I’ll ...... don’t know how they get away with it !!!
What a greedy terrible company. I wouldn't buy anything from them. If your reading this! DO NOT BUY. Or Go to Wing Yip!! Terrible customer service, shambles products, ticket customers in the car park via a private company (croydon store).
I ordered online on the 14/10/20 and the goods delivered on 28/10/20 with some items missing and some damaged. After providing photo images of the damaged goods I was sent credit note. I was told the refund process would take a couple of weeks. As today, 2/12/20, there are no list of any credit note on my account. In fact I email them for a refund to my credit card instead as I will not order anything online from them anymore. I have not recieved any reply from them. It has been a very disappointing experience.
I placed a fairly large order which took a while to arrive. When I opened the box 2 items had broken and the mess, oils and sauce was everywhere. Whilst this was a carrier fault, wing yip have not refunded me after asking for it, several times, over the last month. Now they just ignore my emails! I will now use a different supplier in future. Order reference 100122788.
I bought some sticky rice flour from them. But the rice flour came in really bad condition, half of them have mould growing. I contacted the sale team who promised to send the replacement in a few days. However, after waiting for several weeks, I did not receive the replacement. I contacted them again but did not receive any reply. I am very disappointed with this company, and would never buy anything from them again. Such a terrible service.
Was in the Croydon store this morning with family and was treated by the cashier in very rude manner. I was standing on the queue as the second person and didn't notice that there was another till far in the front that had no queue. The cashier at the till started shouting at me for not using the free till in a very rude manner. Just not the kind of treatment you would expect as customer in the civilised society we live in.
Like the rest of the reviewers I'm also having difficulties contacting Wing Yip. In my case I did receive the goods but some were damaged in transit. I've emailed more than once but nothing. It's a real shame as I've been using them for years, in-store and online, and they've been brilliant. As another reviewer has commented if they can't offer a decent service during this pandemic then they shouldn't try. I've given 3 stars for previous experiences rather than just the 1.
This place must be the worst for delivery in living history . 25 days and still processing my order. what a joke. quick to take your money then just forget about you. no contact numbers or emails to try chase your order. your just left in the dark minus what ever money you foolishly gave them. this was my first order with them and my last. just wish id read the reviews on here before i placed it. shameful company to say the least.
Very poor show at the moment. They charged my card at the end of April despite claiming not to take the money until despatch, but then put the order on hold at the end of May unless I spotted the "yes, I still want my order!" link in the middle of a wall-of-text email.No answer to emails, no answer to calls, just the odd, intermittent apology email that says they're sending orders out in "up to 18 working days". Except my order is now something like 25 working days - 5 weeks - old, and I've no idea if I'll ever get it, despite them having my money.Damn shame, as they've always been a fantastic store - but they shouldn't offer online orders if they can't deal with it, irrespective of what else is going on in the world.
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