Review Time
I ordered a towel bar in October but never received an order confirmation and had to reach out to ensure my order was acknowledged. I was informed there would be a 6–8 week delivery time, which wasn't clearly stated at the time of purchase. After 8 weeks without any updates, I followed up again and was told it would arrive by mid-January. January came and went with no product. The estimate was then pushed to mid-February. Each delay was only communicated after I reached out; there were no proactive updates, no shipment details, and no tracking information—just shifting timelines. When I finally requested to cancel, they offered a discount if I waited longer, which I declined in favor of a refund. Delays can occur, but the lack of communication and unmet promises are unacceptable, especially for a high-priced, so-called “designer” item. I will not be ordering again.
Purchased a Roland mirror which was delivered in the best packing ever to protect it on its journey. Customer service throughout purchase/delivery process was outstanding, responsive, pleasant and efficient. I would not hesitate to purchase from this online retailer.
Despite delivery challenges which were the responsibility of the shipping carrier, the Ethnik Living team stood by their customer service values to assure I received the item ordered. The piece I ordered is as as beautiful as I had anticipated and I am thrilled with my purchase!
I just placed an order for a beautiful mirror that I can’t wait to receive. I realized after having placed the order that I had been sent a discount code. I reached out to Ethnik Living via email to inquire if they’d honor the discount post purchase. I received an immediate response and a discount! Thank you for great customer service.
We ordered a mirror online and were thoroughly impressed with the entire process. Shipping was prompt, and all taxes and duties were conveniently included in the purchase price—so no surprises on delivery. The mirror arrived professionally packaged, clearly handled with care.We did encounter an issue after delivery, but the customer service team resolved it swiftly and efficiently. Overall, it was a seamless transaction from start to finish. Would definitely recommend and order again.
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