Review Time
Negative feedback is accurate. We faced the same issues as many others, with unanswered emails and unmet delivery deadlines, even after paying for expedited shipping. I've requested a chargeback. It's best to look for a different supplier.
I ordered two shelves, cut to size, and chose express delivery because I needed them urgently. I received no updates. A week later, I was told it was delayed. After several attempts to contact them, I never got a callback. Now it’s nine days later, and still no delivery. Why offer express service if it's not feasible? I could have gotten the same product cheaper elsewhere if I was willing to wait. Terrible service and communication, and now I'm seeking a refund, although I was told they don’t do refunds.
Stay away from this service; the negative feedback is spot on. We faced the same problems as others, with emails often ignored and delivery times not met, even after paying for express service. I've requested a chargeback with my bank. It's best to find another supplier.
Extremely disappointing! I ordered using express service, but two days after the expected delivery, I was informed that my order hadn't even entered production. When I asked to cancel, they refused. This is unacceptable, especially since bespoke items should be eligible for a refund if not in production. I won't waste more time with their customer service and will request a refund from my credit card company. Avoid this unprofessional service!
My order arrived incomplete, missing essential items for my project. I contacted customer service multiple times, clearly stating the urgency, but received no tracking or follow-up. This caused significant stress and forced me to find an emergency alternative. Polite customer service means nothing without action. Failing to resolve issues promptly is unacceptable. I wouldn't recommend this service for reliability. (Edit: I have received an apology and a full refund, so I’ve updated my rating from one star to three.)
I ordered items for express delivery but received no confirmation for days. After waiting eight days for part of my order, I finally spoke with a representative who promised to send the missing items, but there was no urgency or clear timeline.
Regrettably, I used this service again despite previous issues. I ordered with optional gloss lacquer, but when it arrived weeks later, it was not as expected. The wood had rough areas, and it seemed no lacquer was applied. I was offered an inadequate refund. I've learned my lesson and won't waste more time here. The additional costs I've incurred are due to their inability to deliver on their promises.
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