woodupp.com

4.4
4.4 Based on 41 reviews

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Average Rating

4.4

/
5

41 Reviews

5 Star
69%
4 Star
14%
3 Star
5%
2 Star
5%
1 Star
7%

All Reviews

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Review Time

Edmund Patterson
Great products, but customer service is lacking

The products are fantastic and of high quality. However, the customer service is quite slow and has made errors with my order twice, sending me the wrong color panels. I have reached out to the support team several times, but the process has not been smooth. I still haven't received my refund, and I am very disappointed with how this has been managed, leading to a significant waste of my time.

1
Date of experience: Jan 16, 2026
TheoScholer
Very responsive and supportive

The support team was incredibly helpful whenever I had questions. They responded promptly to my inquiries and explained everything clearly, making the setup easy. My space now feels modern and cozy, and I appreciated the cookies I received. Thank you!

5
Date of experience: Jan 07, 2026
Netty F.
High-quality product but requires extensive setup

The product itself is of great quality, but it lacks clear instructions regarding the color of ends for the panels. I'll need to match paint for several touch-ups. A color-matched pen or paint would be beneficial. The installation was challenging, and I had to order more panels due to issues with how they were stapled. This project is not an easy DIY task, and the key tray shelf is too heavy to function properly.

3
Date of experience: Jan 06, 2026
Wallace Howard
Outstanding quality panels and accessories :)

The sales representative was fantastic, providing plenty of updates and assistance when needed. I highly recommend these high-quality panels and accessories; they truly stand out in the market. Cheers to the team :)

5
Date of experience: Jan 03, 2026
Darwin Powell
Fantastic product

I received great customer service from the team, and the product was exactly as described. Our room looks beautiful.

5
Date of experience: Dec 29, 2025
Ezra Long
Incredibly helpful videos

The videos provided were extremely helpful and sparked many ideas I hadn't considered. My husband and a friend completed a 31-foot wall in our basement, and it looks amazing.

5
Date of experience: Dec 15, 2025
Petrina Scott
Stunning transformation!

I'm absolutely thrilled with the panels! The color matched perfectly with what was displayed, and they look beautiful in my living room!

5
Date of experience: Dec 10, 2025
Excellent customer service and top-notch products

The customer service was great, and the acoustic paneling I purchased is outstanding. The only downside was the delivery issue, which was beyond the company's control. My order was sent to the wrong address, and the courier didn't contact me or my decorator. Fortunately, the order was left outside and wasn't damaged.

5
Date of experience: Dec 10, 2025
Dmitry Smolyanitsky
Product quality is very good. Shipping time is very slow.

I like the product quality. I give 4 stars because it takes a very long time to receive the panels.

4
Date of experience: Dec 08, 2025
Luke Wilson
Extremely helpful with my inquiries

The support team was incredibly helpful with my questions. They responded quickly to my emails and calls, explaining everything clearly, which made the setup process easy. My space looks modern and cozy, and I also enjoyed the cookies I received. Thank you!

5
Date of experience: Dec 08, 2025

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