Review Time
I’ve had a very positive experience shopping with this store. Communication has always been fast, clear, and helpful whenever I had questions.
Although there was a minor issue with the products, the store handled the situation professionally and with genuine care. Their initiative and goodwill led to a satisfactory resolution, and I truly appreciated the support and flexibility offered.
It’s easy to see why this company has a strong reputation as a reliable and trustworthy supplier. Based on my experience, that reputation is absolutely deserved.
I’ve had a very positive experience shopping with this store. Communication has always been fast, clear, and helpful whenever I had questions.Although there was a minor issue with the products, the store handled the situation professionally and with genuine care. Their initiative and goodwill led to a satisfactory resolution, and I truly appreciated the support and flexibility offered.It’s easy to see why this company has a strong reputation as a reliable and trustworthy supplier. Based on my experience, that reputation is absolutely deserved.
Wrong customer service22nd Jan - I have sent photos and complaint regarding the ordered weightlifting shoes (within the 2 years guarantee) - after the second e-mail on 27th January, finally I have received an answer, that I have to send back the shoes. Which is understandable, so of course I have sent them. They arrived on 2nd February to the address of the shop, but now the status of the package from 6th February is “failed delivery” . So I wrote another e-mail yesterday - but no answer on that… again. The shoes weren’t cheap, and I would need them for competition, so I am quite disappointed at the moment, because even if the complaint is refused, they should have been communicate with the customer. And this whole situation should have been solved faster than 3weeks.
The ordered products arrived in 4 day, which is very good based on its shipped from Checz republic to Hungary.I received the notification when they arrived. All the products are good quality. No problem with them so far.I recommend the webshop.
Ordered shoes on monday from their website, and received them on friday in Denmark. Everything went smoothly. The only thing I didnt like, is that they never sent me a track & trace number - the shipping company did themselves though.
My wife purchased a set of TYR Force 1 lifting shoes for my birthday in May from WORKOUT.EU and after only 5 months they developed a fault with the laces eyelets which you would not expect from such a premium priced pair of lifting shoes, I spoke with TYR directly who did not offer any assistance, asking me to speak to the retailer regarding the 'manufacturer’s warranty' (despite them being the manufacturer). I forwarded the details of the fault to WORKOUT.EU and received a speedy response from Petr who agreed that this kind of fault was unacceptable in such a short period of time then immediately provided the option to replace the shoes with any other set of TYR Force 1 lifters currently in their stock of the same size or to provide a voucher for the value of the shoes from when they were purchased.As my confidence in the QC of the TYR shoes was damaged due to how quickly the fault occurred, I opted for the voucher, which again was processed exceptionally quickly and in less than a week, I had a new alternative brand weightlifting shoe sorted!I cannot fault WORKOUT.EU's support, professionalism and service in anyway. Their clear knowledge of how products should last and wear is evident from correspondence and shows they really care about providing the best possible products within the CrossFit, Weightlifting and Functional fitness space.I would recommend WORKOUT.EU to anybody looking for quality kit and exceptional service and support to match!
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