Review Time
I was overcharged and they refuse to issue a refund. I’ve been paying for about five years, and recently they began charging me extra without notifying me. When I tried to contact them, they said there were no billing agents available and would email me later, but the follow-up was unhelpful.
As others have mentioned, the customer support is quick to respond, but I’ve never encountered such a complicated process for upgrading a plugin. Instead of just providing a serial number, you have to navigate the service’s cumbersome dashboard, which feels outdated. Plus, it’s not enough to be a WordPress admin; you need to log in with the specific user account that set up the plugin. This is frustrating, especially when multiple admins are involved! Ultimately, I requested a refund because my time is valuable.
Like others have noted, the customer support is quite responsive; however, I’ve never faced such a convoluted and overly complex process for upgrading a plugin. Instead of simply providing a serial number to unlock features, you need to log into the service's cumbersome dashboard, which seems outdated. Additionally, being a WordPress admin isn’t enough; you must log in with the specific user account that initially set up the plugin. Why is this necessary? Some sites might have multiple admins! In the end, I requested a refund because life is too short for this hassle.
I’ve been a customer for many years, and my overall experience is that this is the best hosting service I’ve ever used. I’ve transitioned clients between several hosts and have encountered many others in various situations—none compare to the customer service provided here. I now host all my clients with this service, and while it’s not completely problem-free, it’s excellent. I absolutely recommend it.
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