Review Time
The delivery was missed on the 29th without any notification, despite tracking indicating a truck was assigned. I cleared my living room and disposed of my old sofa, waiting until late. For the next two days, I followed up with the delivery service, receiving repeated promises of call-backs that never materialized. The delivery finally arrived after numerous excuses, with no apology or proper setup. I paid a premium for this service only to experience stress and wasted time. I caution others to consider carefully before opting for this delivery service.
Delivery was missed on the 29th of December without any notification, despite tracking showing a vehicle assigned. I cleared my living room and got rid of my old sofa, waiting until late. For the next two days, I pursued the delivery service for updates. I was promised call-backs that never came and was informed that the drivers would reach out when they were close—despite tracking indicating I was next for over an hour. The delivery finally occurred on the 31st of December after numerous excuses. There was no apology, poor communication, and the delivery team did not set up the electrics correctly, taking the instructions with them. I paid a premium for delivery only to face stress and wasted time. I advise others to be cautious when choosing this delivery service.
While on my way to pick up students for work, I encountered a delivery vehicle blocking the road and removing goods from a residence. They showed no regard for other drivers. There were ample parking spaces available, but they chose to obstruct traffic instead. Eventually, they moved after completing their task. The company I contacted was unhelpful, only directing me to a nonfunctional number. This experience was frustrating and inconvenient.
I was initially anxious after reading negative reviews about my sofa order. However, once I confirmed the sofas were ready, I called and scheduled delivery right away. The team arrived on time, notifying me 30 minutes prior. Both delivery personnel were courteous, assembled the sofas, and even cleaned up after themselves, apologizing for any mess they made.
I witnessed a delivery vehicle behaving recklessly while I was at a traffic light. After allowing another vehicle to merge, the delivery vehicle dangerously overtook me despite being behind. If the drivers can't adhere to basic road safety, they shouldn't be on the road, especially with the company's name displayed prominently. This experience has led me to decide against using this service in the future.
I ordered my sofa on the 4th of December with a delivery window of 4-6 weeks. After repeated follow-ups, I was informed it would arrive on the 14th of January, but when I contacted the delivery service, I faced a rude representative who claimed there were delays. I was told my sofa wouldn't arrive until the 26th of January. When I expressed my frustration, the agent accused me of being rude and hung up. This experience has left me extremely upset.
I had a terrible experience with this delivery service for my sofa order. The team that arrived was unprofessional, with one member dressed inappropriately. They mishandled the delivery, dropping boxes and failing to assemble the furniture correctly. When I pointed out an issue, I was told to contact the retailer myself. I have tried reaching the company for assistance but received no response. I regret using this service and advise others to look elsewhere.
The delivery service has had my item for three weeks without any delivery. When I called, the staff were dismissive, and now they don't answer the phone at all, even when the retailer contacts them. This lack of communication and service is unacceptable.
I ordered a sofa on the 9th, expecting delivery within two weeks. I received a date but heard nothing from the delivery service. After multiple attempts to reach them, I was told I would receive an update. Yet, after a month of waiting, I discovered my sofa was delivered to someone else. I ended up receiving a refund but no compensation for the inconvenience. This experience has been extremely disappointing.
The delivery service was subpar, leading to damage not only to my sofa but also to my flooring. After waiting for a month for a response, the company dismissed my concerns, claiming the photos indicated different conditions. I strongly advise against using this service.
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