Review Time
From reception to an adviser, the whole process was extremely smooth, efficient and customer friendly I was lucky enough to speak to Angelo, a customer advisor, who was enormously helpful in explaining the functionality of thermostats I needed assistance with. Being able to speak to someone who understands the products they are selling, was hugely reassuring. A personal service speaks volumes, rather than buying from a website which rejoices in the fact that theres no one to speak to. It’s people who sell products not chatbox.
Hi we required technical help from WUNDA support team . I was overseas working, IT Support Team Lead Angelo called me for some details went away completed some investigations on our account .Called my Wife and set up the system in the UK 10/10 for helping out .
The kit does exactly what it says on the tin; we have a complex set up with wet underfloor heating downstairs and 13radiators up stairs... hence need to control each radiator dependant on daily needs. once set up it works brilliantly. Working at home with one radiator on is so convenient. Setting up the geofencing was challenging for us, due specifically to our needs, but the support team were brilliant sorting app updates to resolve it. It was the only system that I could find that can, (if you wish, in addition to the radiator heads) have thermostats in each room that communicate with radiator heads. I have never been able to accept that a room temperature can be correctly controlled by a valve attached to the heat source, ie the radiator. Also very handy to know via the thermostats and app, what the humidity is in the room, particularly bathrooms.
I have had a Wunda Group underfloor heating system now for 15 years. I have just noticed a small water leak from the return header control valve. I phoned Wunda's technical specialist, Angelo, and he knew exactly what I needed. I ordered the parts and they were dispatched the same day for next day delivery; this is just excellent customer service. Overall, I am very pleased with the system that Wunda Group designed and their ongoing customer support.
I have waited for the system to be operational for a couple of weeks before posting a review. The rapid response system itself is working well with porcelain tiles and I am happy with the product.As for the staff, they were all helpful from start to finish. I recently spoke with Angelo in the technical team who was fantastic, very knowledgeable, friendly and helpful, a real asset to the company.
I am doing a total home redevelopment but managing the process myself. I chose Wunda as their showroom (just across the bridge into Wales) was hands-on informative and the product affordable and well reviewed. Installation was straightforward and we’ve used it all winter with manual controls. Today I set up the Smart Hub and thermostat and was struggling to connect to my WiFi. I left a message and within 20 minutes I have a call back from someone who walked me through the whole technical set up. Absolutely brilliant support.
All technical lines were busy and i was put through to main desk. The lady who answered my call was really polite and helpful and said that the tech dept would get back to me a soon as they could. I didnt have to wait long before i was contacted and the chap answered all my questions clearly and politely which is really refreshing these days. Great cusromer service and would highly recommend.
Great experience with Wunda Group. The underfloor heating options were well explained and the prices were competitive. Emily Andrews, the sales advisor, was excellent — she answered all my questions clearly and always replied very quickly. Would definitely recommend.
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Wunda Group, designing and delivering award winning underfloor heating for over 15 years.
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