Review Time
I would like to share my details why I chose Post Road Carpet. I started my search in October to find the right carpet and right installers for my bedroom precisely 17’x 16.4 “ this is a large room. I found a carpet in one of the below mentioned stores: The carpet is from Nourison Homes,Grand Textures Pastures. The carpet runs 13’.9 “meaning there must be a join involved as the carpet in order to fit the size of the room. This was not going to be an easy project. So, I set out to find a 5-star carpet store with in-house installers. I visited major carpets stores in Massachusetts Danvers, Burlington, Canton, Andover, Wellesley, Wilmington, and the NH Monadnocks Region. I was very disappointed in the carpets stores I visited. The reasons for my disappointment are: A good selection of brand name carpets but installer. Other reasons, sales people did not check if carpet was in stock, yet came to my house and gave me inaccurate measurements asking me to hold the tape measure, then informing me I would have many joins and cross joins in the carpet in addition off the wall quotes, other reasons poor selection of high-grade carpets, Lack of interest in the project, I needed to find a carpet store that sold Nourison Home Wool Carpets and had in-house installers from a store that had 5-star reviews: In December of this year, I found Post Road Carpet in Acton, Mass.I called Post Road Carpet and spoke to Zach Thomson a sales representative. I told him what I was looking for and I was in formed they carry Nourison Homes and they have in-house installers. Zach immediately called Nourison Homes and found out this vendor only had 21 feet left of the carpet I was interested in. At this point, I decided to select a different color but same wool carpet from Nourison Homes. I asked for a quote. Zach Thomson came out same day. In hand he had a digital laser measuring device that gave precise 17.4 x 16 measurements of bedroom within 7 minutes or less. In addition, he asked me how I wanted the pattern in the carpet to flow, either vertical or horizontal, and where I would prefer one join. I was immediately Impressed. I received an extremely reasonable quote and I requested a wool pad. So, almost a 2.5-month search for the right carpet, right store and excellent installers I went with Post Road Carpet. And then the surprise,I was informed the color I initially fell in love with came off reserve and they had plenty of the color Pasture carpet available . The store manager Joe was also on hand and confirmed the availability of the carpet with Nourison Homes. I was told allow two weeks for arrival at warehouse. In two weeks, the carpet arrived at Post Road. Now it was up to me to schedule installation date. I called them Christmas week and they said the installers are available December 27, 2024. I was absolutely thrilled. We moved some things to prepare for the install, as I live in a town house and bringing in a wool carpet up 2 flights for a 17.4 x 16 room is no easy task. The turns to the 3rd floor are narrow and I needed 2 bureaus and a king size bed moved by the installers. Two installers arrived promptly at noon. In less than 3 hours, they moved the furniture to a small office, they ripped out a carpet that was 25 years old and brought in the new carpet on their back and did all this without any mishaps, no nicks, in fact we did not need to prepare as much as we did because these installers were amazing short of a miracle.I cannot even see the join as the carpet was laid with perfection, The wool pad is a another layer. Thank Zach Thomson the sales Representative for an amazing job 100% *****I want to thank Joe the store manager for an amazing job 100% *****I want to thank the two magical installers, for an amazing job 100% *****This was a huge project my quest lasting 3 months ended with Post Road Carpet in Acton MassThis wool carpet was all I hope for and more. Thank You so Much, Paula Marshall
Post Road Carpet is the only place to go for high quality service and excellent carpet options. We have used Post Road numerous times, going back to 1995, and have never been disappointed. Joanne Tyler worked with us on our new home and we could not have been happier. The selection is great and the service is excellent.
As a designer, I want to work with people who have great stock, get their product fast, follow up quotes, address problems quickly and are always communicating. I have worked with Wendy Leininger at Post Road for the last 7 years and she has always been completely professional and I can always count on her to deliver for me and my clients in the best way possible. I always send my clients into the store to work with her and their experiences are always positive!
“We have been a client of Post & Carpet for many years. They have an incredible selection, and the prices are very fair. We’ve shopped at other places but keep coming back because of their selection, prices and most importantly people. Joanne Tyler is a rock star. We come in and talk about what we’re interested in, and then she takes us right to a set of carpets that are amazing to what we need. She helps us make a great choice, and then the delivery service is amazing. One time they delivered the wrong carpet that had a customized cut, and without hesitation they came, replaced it and did so with great humility. You know your service is great when you see how they respond to a problem. We’ll be back!!!”
We went to Post Road Carpet for a runner for our stairs and worked with Joanne. She was incredibly helpful in providing great options at a range of prices, including digging through some remnants. She was able to come over to take measurements quickly and gave me plenty of time to take a number of samples home to make a choice. When we were ready, we were able to schedule an installation in a reasonable time frame and the installers were efficient and pleasant. Ultimately we were incredibly happy with the price, timeline, level of service, and the finished product!
I have worked with Joanne Tyler on several flooring projects over the years to renovate our design offices in Concord. She and the rest of the Post Road team professionally and enthusiastically handle everything from selection of flooring, planning, installation, refinishing and follow-up. From beginning to end process is seamless and enjoyable every time!
I give Post Road Carpet One Floor and Home 5 stars.Wendy Leininger is amazing! Wendy always knows what products to show me when I meet with her about a particular decorating job I am working on.Sometimes my clients are in need of new wall to wall carpet, sometimes they are looking for area rugs, and sometimes my clients need new wood floors. Wendy is always there to educate me on each product and price out my jobs.I have learned so much from Wendy and I can always count on her. She answers all my questions and she always gets back to me in a timely fashion. Wendy Leininger is awesome!!I love working with her at Post Road Carpet One Floor and home.Best , Melissa
I am a designer and frequently work with Wendy Leininger at Post Road Carpet. She is great - she has terrific insight and input, she is precise and professional and I know that I can trust her and her installers to do a great job.
Mitch, our salesperson at Post Road Carpet, was professional and knowledgeable. The installers did an amazing job. Their workmanship was grade A and they left the rooms in immaculate condition when done. We recommend Post Road Carpet to anyone looking for flooring.
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At Post Road, we offer a 15,000 square foot designer showroom offering premium brands for Carpet, Hardwood, Tile, Vinyl Plank, Area Rugs and even Window Treatments.
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