theaterseatstore.com

4.6
4.6 Based on 520 reviews

...

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Average Rating

4.6

/
5

520 Reviews

5 Star
84%
4 Star
3%
3 Star
2%
2 Star
3%
1 Star
8%

All Reviews

Filter Reviews

Review Time

Amadeus Barnes
Outstanding Team Support

I contacted the support team about a shipping issue that required significant effort to resolve. The representative worked diligently to find a solution and kept me informed throughout the process. Excellent work!

5
Date of experience: Dec 05, 2025
Ezekiel
Extremely Satisfied

I was directed to a representative regarding a shipping issue that took significant effort to resolve. The representative worked hard on a solution and kept me updated throughout the process. Great job!

5
Date of experience: Dec 05, 2025
RaikSquid80
Outstanding Support

The representative was outstanding. Despite some minor delivery issues, they intervened and ensured everything was addressed, leaving me completely satisfied.

5
Date of experience: Dec 01, 2025
Darla Price
Unsatisfactory Customer Service

We ordered a sectional and received it recently, but they failed to deliver the wedge piece, leaving our order incomplete. When we contacted customer service, they admitted the missing piece was not included and informed us we would have to wait until mid-January to receive it. Their service is lacking; our emails go unanswered, and the chat support just transferred me without any resolution. During this busy holiday season, I find myself explaining to everyone that this store is not worth purchasing from!

1
Date of experience: Nov 26, 2025
Juno B.
Fantastic Shopping Experience

Fantastic shopping experience.

5
Date of experience: Nov 21, 2025
Heidi M.
Quick and Friendly Service

Quick and friendly service. The representative ensured we ordered the correct part.

5
Date of experience: Nov 15, 2025
Refrosquis47
Smooth and Simple Experience

Smooth and simple experience! It was a pleasure to work with them. Together, we identified what wasn’t working and ordered a replacement.

5
Date of experience: Nov 12, 2025
MR25
Professional and Caring

Professional and respectful of my concerns. I felt valued, not just like a number. This company stands behind their products.

5
Date of experience: Nov 11, 2025
MB43
Thank You!

I bought my chairs years ago and recently encountered an issue with one. I contacted the store mainly to ask about the warranty period. Although the issue was no longer covered, I was pleasantly surprised that my case was still assigned to someone to help resolve it. The representative was patient and thorough, guiding me through troubleshooting steps. They went above and beyond to assist even though I was responsible for the cost of the part. I never expected such support years after my purchase, and I'm grateful my case was handled so well.

5
Date of experience: Nov 10, 2025
Tonja Smith
Helpful Representative

The representative was helpful, knowledgeable, and enjoyable to converse with.

5
Date of experience: Nov 10, 2025

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