Review Time
We ordered a sectional and received it recently, but they failed to deliver the wedge piece, leaving our order incomplete. When we contacted customer service, they admitted the missing piece was not included and informed us we would have to wait until mid-January to receive it. Their service is lacking; our emails go unanswered, and the chat support just transferred me without any resolution. During this busy holiday season, I find myself explaining to everyone that this store is not worth purchasing from!
I bought my chairs years ago and recently encountered an issue with one. I contacted the store mainly to ask about the warranty period. Although the issue was no longer covered, I was pleasantly surprised that my case was still assigned to someone to help resolve it. The representative was patient and thorough, guiding me through troubleshooting steps. They went above and beyond to assist even though I was responsible for the cost of the part. I never expected such support years after my purchase, and I'm grateful my case was handled so well.
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