Review Time
Radicaln did what they said they would do, which was replace a broken piece within 30 days of purchase. They have reasonable requirements, like showing proof of purchase, pictures, etc…, but nothing i couldn’t handle on my phone. I cant express how grateful I am that they kept their promise. I will also add, they package their product crazy well. So there should be no issues. But if something does go amiss, act quickly, because there is a 30 day time limit.
I bought a checkers set and everything came perfectly as expected with the exception of a dented piece which Radicaln were very nice to help me replacing the dented part. I would 100% buy again from them. Their custumer service is fast and reliable.
Updated 5/10 (Mother’s Day): I now DO NOT recommend this company because one of our knights broke without even being dropped. When I went to contact this company again, ghosted! I got the generic reply back asking for information o had already provided and then nothing after. I ended up just returning it on Amazon, which means more trucks on the road, more carbon emissions, and wasted items that I now have the hassle of returning for them to likely just go into the trash. BUYER BEWARE!!!Beautiful chess board and pieces! We loved our new set so much we ordered checkers as well. A few of the pieces had tiny chips from the natural features of the marble, so I contacted them because the little card we received with our items said to do so if there were any issues. They promptly got back to me and provided us with an entire second set of replacement checkers at no cost. Every piece of the new set had no issues whatsoever. Our family is very happy with the service and beautiful craftsmanship of all items ordered.
These are BEAUTIFUL! They are exactly what I was hoping they would be! Although the coasters come very carefully packaged, one of them arrived chipped. I reached out to RadicalN Limited via their contact information inside the packaging. I shared a photo of the chipped coaster and they immediately shipped a replacement which arrived in perfect condition. They contacted me right after delivery to ensure the replacement arrived safely and asked if I had anything else they could help with regarding the order. I am VERY happy with the product AND their wonderful and attentive customer service. I highly recommend!
Love love love my chess marble set. I love the color, I love the size (it’s huge) and it has suck a level of sophistication. I don’t regret my purchase at all. I’ve had it for a an while and and it is still in great condition. But the set. You won’t regret it.
This customer service at Radicaln is so friendly and quick to respond. I am so happy with the vase I ordered, it is so well made and was the perfect addition to my in home memorial. Will definitely order from them again in the future.
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Radicaln is a brand of Home décor marble accessories from the past 7 wonderful years with 500K plus clientele and vast range pf products of home décor and kitchen décor accessories.
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