Review Time
Oh. My. God. This is the largest group of intellectually challenged, non-english speaking "customer service" reps I have ever encountered. Someone hacked into my account, I saw they ordered something very expensive. It was a Friday night, and I was told they could not cancel the order because 30 minutes had elapsed. They transferred me 5 times, and I had to make 3 phone calls before I could get the order cancelled. I cancelled the account entirely, and as told it would take 3 days. Meanwhile, the hacker was able to open up a credit card and a "Klarna" account in my name. After all the calls, they still would not pull my information from online. This is illegal, and they will be hearing from my attorney (and I do have one).
Avoid doing online shopping on Bloomingdale's.com and if at all possible, NEVER call their customer care team. If they can't answer your questions or get flustered, they hang up on you. Bit of advice to the @bloomingsdale DTC team - I understand how unverified information on my account during an online transaction will result in a cancellation of an order, but what doesn't make sense is that I can provide that same exact transaction details to a customer care agent and that would go through. This makes no rational sense and feels like a complete waste of time for both your team and consumer. Also, time to have a chat with the team managing customer care - I spoke to 4-5 ppl and half were either not friendly or not helpful.
I have been shopping there since 30 years and I have to say I enjoy myself every single time they have amazing sales and promotions at all times they give me points they give me great service I always fine but I want Christmas time I have a blast I love it
Honestly the worst customer service in the world. Purchased a wedding registry gift. Charged my card at the time of purchase. Charged again a month later which was rejected, then cancelled my order. Have been on hold for 57 minutes and counting having gone through 3 different departments. Never ever ever ever ever shop at this disgraceful company.
Hi everyone,Let's start off with this, I would give this zero stars if I could. This is directed at Arien who works in the Sandro section of Bloomingdales. Body Shaming? Without consequences? The salesman had the audacity to tell a customer that they wouldn't fit in a dress and stretch the fabric. A wonderful representation of what a distasteful and disgusting department looks like, and I would totally recommend coming here if you want to get body shamed and embarrassed. Being assisted by him, I wanted to try on one of the Sandro dresses that I originally owned and knew I FIT into. When I asked Arien to go into the back to get me a bigger size, he came back to tell me that he no longer had this dress. Why? Oh it's because he gave it to another woman who HE identified to be adequate enough to be wearing this dress. Just for your information, the dress I was planning to wear for my birthday. I have always been a loyal customer of Bloomingdales but after this performance I would NEVER come back. If this man still works here just know that Bloomingdales fully condones their employees to tell a customer whether or not they are fit enough to wear one of their dresses. Also yelp is not the end of this and we will be contacting higher possessions to let them know of the disgusting and misogynistic behavior they are allowing at Sherman Oaks Westfield Bloomingdales Mall within the Sandro section. Thanks!
I purchased a $250 bottle of fragrance online from bloomindales. Rolling in love by Kilian. I received an in box return with no plastic seal over the box. The bottle had been used and sprayed and juice was missing out of the bottle. We’re in the middle of a global pandemic and Bloomingdales is selling used beauty products. That’s a health hazard and while im not one to complain about things I’m disgusted by this. I’ll never shop here again.
Bloomingdales has terrible customer service i placed a order with them an expedited order to get it quickly by the time they got done playing around the shoes that i ordered they were out of stock i was very upset.whoever they have running there warehouse is incompetent an diffinitely dont know what they are doing an dont even care about the customers they never informed me about a cancellation on my order i had to call to even find out about it being cancelled i give them a 0- on a review
Shopping on Bloomingdale's website has always been easy and their loyalty program is a bonus, since its free and you always get free shipping no matter what. Lately I've noticed the selection of online stuff is improving, I think they're also revamping their image which I'm liking. They offer international shipping through Borderfree, but sadly lots of items are limited to US shipping only. A common problem. Anyways, Bloomingdales always has competitive prices and their online sales are really good! Easy to order and return, I wouldn't hesitate to shop here ever.
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