Review Time
I sent multiple messages to customer service about an issue with my product and received no responses, not even an automated reply. When I attempted to return the product, I was shocked to find that the return shipping was more expensive than the item itself. After reading numerous negative reviews, I regret my purchase and will not be buying from this company again.
I regret my experience with this company. I reached out to customer service three times about a product I received and received no response, not even an automated one. When I attempted to return the product for a correct size, I was shocked to find that the return shipping cost was more than the jacket itself, which had been sent with free shipping. I considered using a smaller box, but the guidelines suggested it might not be accepted, so I gave up on that idea. After my purchase, I read numerous negative reviews on a review platform and felt compelled to share my own experience. As another reviewer pointed out, it’s astonishing that such a large company operates their online shop in this manner. Despite spending a significant amount, I received no support, and the jacket advertised as a winter item with thermal protection is far from suitable for actual winter conditions. I will not be purchasing from this company again and will be discarding my current gear from this brand.
This company sells products online in Canada, claiming items are returnable. However, I only discovered after trying to initiate a return that items must be shipped back to Italy. I contacted customer service, and my experience was disappointing—slow responses and no solutions to my issues. I’m now considering disputing the charge with my bank.
I had trouble activating the warranty for my new helmet through the website and reached out to the customer care team. I received immediate assistance from a representative who clarified the situation and resolved my issue promptly. Excellent service! The company should recognize this representative's efforts.
As a new customer, I purchased pants that turned out to be too big. I returned them, but the company never issued a refund. I contacted them multiple times and received only excuses and promises of a refund that never came. I had to escalate the issue with my bank. Unless you know your size exactly, I wouldn’t recommend buying from this company.
As I mentioned in my previous review, I strongly advise against purchasing from this company. They have attempted to appear helpful by responding to negative reviews, but they have not replied to my emails regarding an exchange. My messages are being ignored, and I feel like I’m being blocked. I regret buying directly from this company, thinking it would ensure a better experience.
I ordered a suit on sale, but upon delivery, the zipper was completely disconnected. I hadn’t even tried it on yet. After contacting customer service, I was told to send photos for a refund, with a response promised in three days. It’s been over a week, and I’m considering repairing it myself. This entire experience has been disappointing, and I advise potential buyers to be cautious regarding sizing and quality.
I dislike writing negative reviews, but I urge others to steer clear of ordering online from this company, especially from their affiliated site. I ordered an item over a week ago with a promised delivery window of 5-7 business days, and it still hasn’t shipped. After multiple inquiries, I received generic responses stating I would be updated when it shipped. It shouldn't take this long, and I’m now worried I won’t receive anything at all.
I received a jacket that had noticeable fading on one side. I contacted the company for a discount since I was willing to keep it, but they insisted on a lengthy claim process that required me to destroy the jacket before issuing a refund. This approach is wasteful and unreasonable. I shouldn’t have to pay full price for a defective item, and it’s disappointing that they refuse to offer a reasonable solution.
I am very dissatisfied with my order experience. I placed and paid for an order but only received part of it, and the items that arrived didn’t fit. I was told to wait for the rest of the order to initiate a return, but those items never arrived. Customer care confirmed that I would receive a refund that never materialized. It’s been over six weeks, and my inquiries about the refund and return have gone unanswered. I want a full refund and clear return instructions, but until then, I cannot recommend this company.
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Dainese is an Italian manufacturer of protective gear and clothing for sports, including motorcycling, mountain biking and winter sports.
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