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My experience at the Sherman Oaks, CA, location was extremely disappointing and disheartening. My tw

My experience at the Sherman Oaks, CA, location was extremely disappointing and disheartening. My two daughters and I came in expecting a simple and respectful visit, but instead, we were subjected to what felt like racial profiling and unfair treatment.
We had purchased a high-end MacKenzie-Childs product that unfortunately broke, and we returned to the store solely to exchange it. Instead of receiving assistance, we were treated with suspicion, as if we were attempting to run a scam. The way the situation was handled by management was not only unprofessional but deeply embarrassing, especially as it occurred publicly. No customer should ever feel judged, disrespected, or humiliated while trying to resolve a legitimate issue. This experience left a lasting negative impression on my daughters and me.
Due to this experience, I will not be returning to shop here again.

Date of experience: Apr 16, 2026

My experience at the Sherman Oaks

My experience at the Sherman Oaks, CA, location was extremely disappointing and disheartening. My two daughters and I came in expecting a simple and respectful visit, but instead, we were subjected to what felt like racial profiling and unfair treatment.We had purchased a high-end MacKenzie-Childs product that unfortunately broke, and we returned to the store solely to exchange it. Instead of receiving assistance, we were treated with suspicion, as if we were attempting to run a scam. The way the situation was handled by management was not only unprofessional but deeply embarrassing, especially as it occurred publicly. No customer should ever feel judged, disrespected, or humiliated while trying to resolve a legitimate issue. This experience left a lasting negative impression on my daughters and me.Due to this experience, I will not be returning to shop here again.

Date of experience: Apr 12, 2026

Concern Regarding Serious Incident at Ala Moana Bloomingdale’s Store

This was a letter I wrote on July 27, 2025 I receive a call, no written reply. Subject: Concern Regarding Serious Incident at Ala Moana Bloomingdale’s StoreDear Mr. Bron,I am writing to express grave concern regarding a disturbing incident that occurred at yourBloomingdale’s location at the Ala Moana Shopping Center in Honolulu on Saturday, July 12,2025, at approximately 1:50 p.m.While visiting the store, my wife needed to use the restroom. We were directed to the facilitieson the third floor. Upon arrival, we found the men’s bathroom and a family restroom, both ofwhich were occupied. What followed was both troubling and unacceptable: no Bloomingdale’semployees were present or visible in the bedding or kitchenware departments for over 20minutes.While waiting, we observed that the family restroom remained occupied for an extended period.Eventually, a teenage male, estimated to be about 16 years old, exited the bathroom. About fiveminutes later, a younger teenage girl, approximately 14 years old, also exited. The pungentodor of marijuana was evident, and they had sprayed perfume in an attempt to mask the smell.It became apparent that the restroom had been used for sexual activity and drug use.This is deeply concerning, not only because of the inappropriate and illegal behavior taking placeon your premises, but also due to the lack of supervision and visible employee presence in thearea. A secure, family-friendly shopping environment relies on consistent oversight and timelyemployee intervention, especially in shared spaces like restrooms.I believe Bloomingdale’s holds itself to high standards of customer experience and public safety.I urge your office to thoroughly investigate this incident and review the current security andmonitoring protocols at the Ala Moana location. Preventative measures—such as increasedstaff presence near restrooms, surveillance systems, or employee-controlled access to familyrestrooms—may be necessary to prevent similar issues in the future.Thank you for your attention to this matter. I am hopeful that steps will be taken to ensure thesafety and well-being of all customers at Bloomingdale’s stores.Sincerely,Anthony Calleja

Date of experience: Jul 27, 2025

Worst service

Worst service. Have ordered three times and every delivery has had items missing which they then refuse to replace (as I’m an international customer). Recently ordered a set - pants and top. Pants arrived but no top. They refunded me the $ for the top but now I’m left with a pair of pants and no matching top (ended up just ordering one direct from their supplier). Would never shop with them again. Cannot be relied upon for accurate order fulfillment or timely customer service.

Date of experience: Apr 13, 2025

Terrible customer service!

If you'll be needing to call customer service you won't be able to get it unless you are ready to stay on hold for 72 minutes, and for the Loyalist members 84 minutes. Website is also in trouble, every other time it won't allow you to login, stating that there is a problem on their site. Terrible customer service!

Date of experience: Jul 06, 2024

Maje and Sandro

We were at maje and Sandro and at the store, Louis and the manager there ( was a lady but I can’t remember her name) were just excellent - best shopping experience thanks to both of them

Date of experience: Jun 29, 2024

Do not buy from Bloomingdale's.

I don't know what happened to Bloomingdale's, but they are terrible and I expected more from a large box retailer. I ordered well over $1,000 worth of Christmas gifts. One order was shipped and delivered and they canceled all the others for no reason. There was no notice, no call, just an email stating orders were canceled. I called my credit card company and they confirmed there were no holds or authorization issues and informed me I had to call Bloomingdale's. When I emailed them, they stated it was an issue with my credit card and asked me to call. Surprisingly, I had no issues with my card when I had to re-order all the gifts on Nordstrom. It's clear Bloomingdale's has a sub-par system and subpar customer service. This could've been avoided if someone simply had called me with any issues with the order rather than auto-canceling with out any notice.I spent hours selecting gifts for family and now presented with the reality that all that time was wasted and I most likely will not have some gifts delivered in time for my family for Christmas. I was a long time devoted customer, but I will never buy from Bloomingdale's again.

Date of experience: Dec 17, 2021

I can't find clothes I like here anymore

I recently went to the store to look for fall clothing, particularly dresses. I walked through two floors and didn't see anything I wanted to try on. Most of the clothing was poorly made and from cheap fabrics, like polyester. This was even true of dresses costing $400.Also, the styles were geared to young women, and too trendy.It is a shame that flagship store in Manhattan has such poor merchandise except perhaps on the designer floor.

Date of experience: Sep 15, 2021

good overall experience

Date of experience: Jun 24, 2021

Treated me like a criminal for returning an ugly gift.

I recently went to return an unused gift with no receipt but tags attached. I understood from the get-go that I would probably receive a store credit for the lowest sale price and was fine with that. First, the associate claimed they don't carry the jacket I returned (although the same exact coat was hanging on their wall) then proceeded to take all of my personal info, scan my drivers license and tell me that they would send a merchandise credit in a couple of weeks. Who does this? I didn't appreciate her judgey vibes, nor the fact that we could not use our store credit while conveniently at the store. It was a weird experience all around.

Date of experience: Jun 15, 2021