Review Time
I had a difficult question about a former XARA product and reached out to XARA for help. I received a prompt and extremely helpful reply from an employee that led me to a solution. Well done!
I’ve been using Xara software for years when it was on disc.Last year I signed up for the “subscription” and barely used it.All of a sudden I got an email saying subscription was renewed with no previous email giving me a warning it was renewing so I could make the choice to cancel it.So I cancelled it and contacted them asking for a refund. They said no!I feel like I’ve been ripped off!The price even was way up from the previous year!!! Not impressed with such poor customer service!
I had a challenge with creating a marquee scrolling text and icons for a client’s website, and Matt and his design team at Xara went above and beyond to help me. Not only did they provide clear guidance, but they also sent me a working .xar file that I could easily integrate into the site. The level of support was truly exceptional—quick, professional, and incredibly helpful.This kind of customer service is rare, and I truly appreciate the effort they put in to ensure I had a solution. If you’re considering Xara, know that their support team is second to none. Highly recommended!
I have been using Xara Pro Design for a few years now. The software is fantastic, it has allowed me to build websites, upload them, and change them whenever necessary. For me not only does Xara give me the capability of building the websites, it's incredible tools and layout functions are easier, (than the better known word processing software) faster and allow me to prepare a complex newsletter without clashes of image over text. No need for wrap around functions, you can actually just literally drop an image in and move things around.And when my lack of knowledge on how things work breaks down (because invariably it is always something I did) the customer support is via live chat and solutions are found quickly. Even when it was an issue with a browser there was no hesitation in assisting. 10/10 easily the most versatile, unique and inventive software I've ever used.HIGHLY recommend.
My recent experience with Xara tech support has been nothing but excellent. The response was within a couple of hours and in some cases within minutes. The support person proactively solved my problem as soon as the problem was defined. The problem was with my account, not the software itself, which is a workhorse. I've never had any problem with the software.
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Xara is an international software company founded in 1981, with an HQ in Berlin and development office in Hemel Hempstead, UK.
