Review Time
This is not simply a customer review; it is a formal complaint regarding a situation that raises serious concerns about consumer rights and the handling of customer funds by Yassir in Algeria.
To begin with, I want to make it clear that I appreciate the existence of ride-hailing services in Algeria. Yassir operates on a model similar to Uber, and from a service standpoint it provides an extremely useful transportation solution. Having such technology available in Algeria is a positive development.
I also understand that, at the moment, adding a credit card directly to the application is not always available or widely used. That limitation may be due to the local banking infrastructure or regulatory framework, and I do not attribute that issue directly to Yassir. Instead, the company introduced a workaround known as “Yassir Cash.”
In principle, Yassir Cash is an excellent concept. It functions similarly to a gift card system commonly used in the United States and other countries. A user can add funds to the application in advance, and the ride fare is deducted from that balance instead of paying cash directly to the driver. This model is practical in Algeria, where obtaining exact change can often be difficult. It also provides convenience for parents who may order rides for their children and pay in advance through the application.
However, the problem arises when a user changes their phone number.
In Algeria, it is common for mobile numbers to be automatically deactivated after approximately 90 days of inactivity. This situation frequently affects people who travel abroad for several months. When they return to Algeria, they often obtain a new phone number from a local mobile provider.
In most modern applications worldwide, users can simply update their phone number while keeping the same account, history, and balance. Unfortunately, Yassir does not allow this. According to the company’s current system, the user’s account is tied exclusively to their phone number, rather than to their identity or email address.
As a result, when a phone number changes, the user is forced to create a completely new account.
The consequence of this policy is that any remaining Yassir Cash balance becomes effectively inaccessible. In my case, I had approximately 2000 Algerian dinars remaining in my account.
When I contacted Yassir customer support by email, the response I received was both surprising and concerning. I was told that since the phone number was reassigned to another person, I should attempt to contact the new owner of that number and ask them to transfer the remaining balance to me.
This suggestion is clearly unreasonable. It implies that a customer should contact a complete stranger and explain that funds linked to their number actually belong to someone else. Not only is this impractical, but it also raises serious privacy and security concerns.
After several exchanges with customer support, I was repeatedly told that Yassir “has no control” over the funds remaining in the account. This explanation is difficult to accept. The funds were not deposited into my phone number; they were deposited into the Yassir platform and collected by the company. Therefore, it is reasonable to conclude that those funds remain under the company’s control until they are used or refunded.
To be clear:
I deposited money into my Yassir account, not into a phone number.
A phone number should not be the sole identifier of a customer account.
Any unused balance represents customer funds held by the platform, not revenue belonging to the company.
Given the number of Algerians who travel abroad or experience phone number deactivation, it is reasonable to assume that many customers may face the same issue. If those balances cannot be recovered or transferred, the cumulative amounts could represent a significant sum of customer money that remains permanently retained by the platform.
At the very least, customers should be able to:
Update their phone number while keeping their account and balance.
Recover or transfer their existing credit after verifying their identity.
Receive a refund or credit transfer when their phone number changes.
This is not simply a customer review; it is a formal complaint regarding a situation that raises serious concerns about consumer rights and the handling of customer funds by Yassir in Algeria.To begin with, I want to make it clear that I appreciate the existence of ride-hailing services in Algeria. Yassir operates on a model similar to Uber, and from a service standpoint it provides an extremely useful transportation solution. Having such technology available in Algeria is a positive development.I also understand that, at the moment, adding a credit card directly to the application is not always available or widely used. That limitation may be due to the local banking infrastructure or regulatory framework, and I do not attribute that issue directly to Yassir. Instead, the company introduced a workaround known as “Yassir Cash.”In principle, Yassir Cash is an excellent concept. It functions similarly to a gift card system commonly used in the United States and other countries. A user can add funds to the application in advance, and the ride fare is deducted from that balance instead of paying cash directly to the driver. This model is practical in Algeria, where obtaining exact change can often be difficult. It also provides convenience for parents who may order rides for their children and pay in advance through the application.However, the problem arises when a user changes their phone number.In Algeria, it is common for mobile numbers to be automatically deactivated after approximately 90 days of inactivity. This situation frequently affects people who travel abroad for several months. When they return to Algeria, they often obtain a new phone number from a local mobile provider.In most modern applications worldwide, users can simply update their phone number while keeping the same account, history, and balance. Unfortunately, Yassir does not allow this. According to the company’s current system, the user’s account is tied exclusively to their phone number, rather than to their identity or email address.As a result, when a phone number changes, the user is forced to create a completely new account.The consequence of this policy is that any remaining Yassir Cash balance becomes effectively inaccessible. In my case, I had approximately 2000 Algerian dinars remaining in my account.When I contacted Yassir customer support by email, the response I received was both surprising and concerning. I was told that since the phone number was reassigned to another person, I should attempt to contact the new owner of that number and ask them to transfer the remaining balance to me.This suggestion is clearly unreasonable. It implies that a customer should contact a complete stranger and explain that funds linked to their number actually belong to someone else. Not only is this impractical, but it also raises serious privacy and security concerns.After several exchanges with customer support, I was repeatedly told that Yassir “has no control” over the funds remaining in the account. This explanation is difficult to accept. The funds were not deposited into my phone number; they were deposited into the Yassir platform and collected by the company. Therefore, it is reasonable to conclude that those funds remain under the company’s control until they are used or refunded.To be clear:I deposited money into my Yassir account, not into a phone number.A phone number should not be the sole identifier of a customer account.Any unused balance represents customer funds held by the platform, not revenue belonging to the company.Given the number of Algerians who travel abroad or experience phone number deactivation, it is reasonable to assume that many customers may face the same issue. If those balances cannot be recovered or transferred, the cumulative amounts could represent a significant sum of customer money that remains permanently retained by the platform.At the very least, customers should be able to:Update their phone number while keeping their account and balance.Recover or transfer their existing credit after verifying their identity.Receive a refund or credit transfer when their phone number changes.
I've tried the app more over 5 years. Terrible experience from start to finish. The app is unreliable, very expensive, drivers cancel a lot, and prices change for no reason. Customer support is practically nonexistent and never solves anything. Waiting times are ridiculous, and the service quality keeps getting worse. Completely unprofessional and not worth the frustration. I strongly do not recommend this company.
They company makes it so hard for us to support it. There is always errors on my orders from missing items to incorrect items substituting unavailable items without the clients consent. The support team is slow to assist and today they had the nerve to initially refuse to refund me the difference after they added a cheaper items as a substitute in my groceries. I do not recommend them at all especially the Midrand store
This was the worst experience of my life! I had a washer or was supposed to have a washer delivered today by this company from Lowe's. I have cats in my house and in no way is it spotless. But it is in no way shape or form filthy or nasty. The delivery punk, came into my house. Pulled out my washing machine that they were supposed to take away shook his hand like he had touched a leper. He then walked out yelled for me on the porch and continue to tell me that he could not deliver the product unless he just left it on the front porch and could not haul away the old machine because my house was nasty. That I had piss pads everywhere feces and bugs. There are no bugs! There is NO feces, it isn't NASTY! None of that is true. The fact that I do have puppy pads hanging on various pieces of furniture are because I have two cats that will sometimes spray. I do this in order to keep my furniture from being messed up and so that I can do quick cleanups when it does happen. The nerve of this...guy that was working for this company was horrid. I called Lowe's to cancel the order and found out that Lowe's has nothing to do with the people that deliver for them, but they are supposed to contact this company. I hope this boy is reprimanded actually fired would be best. He has no business working with the public. I highly suggest you ask who's delivering your stuff from Lowe's or any other place for that matter and make sure it's not this company. You may also be left in tears. I will mention the Lowes manager was very nice and apologetic and I do not blame Lowes. Except they should reconsider ever using this company again!
I am very disappointed with the service, the false info on products either out of stock or we will wait the whole night for delivery without any feedback. This is a total scam, and they steal money from customers like this. It should be shut
If I had the ability to provide 0 star I would've done it! This company is a trash, I didn't just give them 1 or 2 chances... MANY. I've placed around 8 orders for food through this app and they failed to deliver all of them in time! The minimum order that I've waited to receive in at least 1 hour and 20 minutes. Even tho the restaurant is 15 minute away from me. I tried to call them, each time I do there should be something that will be happening from the below:- They actually hung up - They contact the delivery guy to ask him to apologies from the customer even though it's not his mistake- They tell you that things happened and you should grow up They failed in every single aspect : - Bad application user interface- At least this application is down once a day, IF you place your order and after awhile the application is down... ONLY GOD KNOW WHEN THE DELIVERY WILL BE ACTUALLY DELIVERED- They put the blamme on the delivery guy every single time- They have the worst customer service- When you place a payment with card and all the informations are correct, Sometimes it takes me 4 times repeating the same payment process to actually receive a validationsPlease, if you have an alternative go ahead and use it without thinking of it it can
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Yassir is the leading super App for on demand, ride-hailing, last-mile delivery, payment services and more, set to change the way daily services are provided. It currently operates in 45 cities across Algeria, Tunisia, Morocco, Senegal, South Africa, France & Canada with expansion plans to more MEA region countries.
It has raised $150 million in Series B funding, five times what it raised in its previous priced round last November with world-class investors such as BOND and Y Combinator, which is the precursor of the likes of Airbnb, Stripe, Dropbox, Doordash, among others. We offer on-demand services such as ride-hailing and last-mile delivery.
Yassir offers ride hailing, food and grocery delivery and payment services to more than 8 millions users with the help of 150,000 partners around the world.
We’re about creating a marketplace to bring people what they need while infusing social values.See more
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