Review Time
They have bugs in their topup system. They know about it. I've lost 20 euros because of it. I Keep calling support, they open tickets to refund me 20 euros. No refund... Calling support again, turns out tickets get closed with some made-up reason, just plain lying.One month of runaround like this. No refund still.Just avoid them.
I bought a one time extra 1GB for €4 for 30 days cause I had no internet at home. It is NOT possible to remove this service and the support will NOT do this for you. Therefore when I want to renew my monthly €10-15 "basic package", €4 are taken BEFORE to add me 1GB. This makes absolutely no sens and is a huge scam. Since then it's not possible to unsubscribe from a one time service?The support team is SO bad, waiting months to get an answer (when they decide they will actually answer to you) and makes NO effort to help you whatsoever. Just send them your PUK Code and ask to transfer your number.
It takes weeks to get an answer from support!If you do not use the prepaid option it is impossible to activate a package for just a month/30 days, it has to include a whole month depending on the day you activated your contract.So if your contract was signed on the 1st of a month and you want a data package on the 2nd for a month, this forces you to pay for two months.This is the most ridiculous and confusing policy I ever encountered.
They cancel your SIM contract without warning and try to move you to a more expensive plan if you don't use their SIM card for 12 months. I'm often abroad and now cannot authenticate with and use multiple Austrian governmental services/websites and possibly must travel back to Austria thanks to them. They also make BS excuses about "great demand" to justify (very) slow replies when you e-mail them. Update: After e-mailing them (and waiting 2+ weeks), they agreed to keep contract and plan.Update (12/03/2023): Contacted them to get a free replacement for me broken SIM card as stated in their form. They took weeks to reply and refused to follow their guidelines and provide an RMA number for me to send them my broken SIM card and get a free replacement as indicated in their form and instead rudely instructed me to purchase a new one (?!).
OK as long as you don't need customer service. Have been trying to reach someone for hours now after they sent me a text to call them for some issue paying my bill. After waiting between 5 - 15 minutes on the line I'm being transferred and hung up on. This pattern repeats on every call I'm doing. Not sure how to reach them and sort my issue.
Worst customer service ever. As they have no physical shops, you have to call their hotline. After more than 20min, an unfriendly lady picked up the phone and gave me the impression I’d bother her. After asking me my number, she hung up and now I’m waiting again 20+ minutes so someone can help me with the configuration of my internet.
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yesss! ist seit mehr als zehn Jahren Österreichs führender Anbieter von Diskont-Mobiltelefonie. Von Anfang an bietet yesss! dabei seinen Kunden ebenso günstige wie einfache Tarife, die durch strikte Kostenkontrolle und Verzicht auf unnötigen Schnicksch...
