Review Time
I have been trying to withdrawal my money back, at the first time the customer support said my bank didn’t allow my refund, and suggested me to use TRUSTLY, I followed their instruction and 2 days after, the customer support told me that I need to go through their verification process before I can get my own money back! That’s make me really angry because it has been 7 days I haven’t got my money back, they seem setting things to not allowing your money back, I am still dealing with them and I hope this matter will be solved asap, that’s my case for your reference…
Exceptional service.I made a withdrawal yesterday,my account was under review today and same day withdrawal was processed and money was paid into my account 5hours later. What a wonderful experience. I was so worried after these bad reviews but this service was amazing and faster than other casinosZubai
Exceptional service.I made a withdrawal yesterday,my account was under review today and same day withdrawal was processed and money was paid into my account 5hours later. What a wonderful experience. I was so worried after these bad reviews but this service was amazing and faster than other casinosZubai
Crap never ever straight companys keep trying to download,then I'm fully verified,paid me out £200 after 4 days still waiting now for another £200 ,and they wanted me to send proof of payment,and bank statements which I have still waiting now 5 days crap firm avoid
Crap never ever straight companys keep trying to download,then I'm fully verified,paid me out £200 after 4 days still waiting now for another £200 ,and they wanted me to send proof of payment,and bank statements which I have still waiting now 5 days crap firm avoid
An on-line casino can only be judged by the speed it pays out the winnings. I must have opened this account 3 years ago...and then for any reason.. didn't go back. A couple of weeks ago, I returned and played various slots. Initially they paid out fine... but then 6 days ago... they stopped paying me. Took them 3 days to email me to tell them that they now need to verify my account. (WHY DO CASINOS WAIT TILL YOU'VE WON TO VERIFY YOU? HOW COME WHEN YOU LOSE...THEY DON'T CARE WHERE THE MONEY IS COMING FROM?) Anyway...The thing was... they needed a photo of the card on my account. Not the card I had been using in the last few weeks... but the card from 3 YEARS AGO. That was 2 debit cards ago. They needed a photo of the card. Amazingly... I found a picture...in an old sent email to another casino. Luckily, I never clear my sent email folder. I had covered the middle 8 numbers on the card for that casino, as this is what they told me I had to do FOR SECURITY REASONS. But not Yeti... Oh No... they wanted to see the first 6 digits, as well as the last 4. How the hell am I supposed to do this when the card was destroyed after the contactless part of the card stopped working. So, after a few emails back and forth, they decided that they needed to see a bank statement showing the bank account it was used on. It's the same account as now...not changed my account, just renewed the card. But that's not good enough. So...and very luckily, my bank holds on line statements going back that far...not much further I should add. So, i got a copy, blacked out all the transaction details, scanned it in and sent it. Oh no... They need to see a transaction showing the last 4 digits of the card from 3 years ago. So... I did this and sent it in... Good enough? Oh no... now they want to see a specific transaction relating to their casino on a certain date (Why didn't they just ask for this in the first place?). Amazingly, I was able to find the particular transaction...scanned it in... blacked out every other transaction apart from the one they needed to see. Was this good enough? Who knows... this was 2 days ago... no email to say that my account was now verified...nor any winnings paid to my bank. I've emailed their 'customer service' and asked for an update. Nothing back in return! NOTHING. Their customer service is non existent! Do they not want to pay out winnings? DO NOT TOUCH THESE PEOPLE, ESPECIALLY IF YOU HAVE HAD AN ACCOUNT FOR YEARS...ESPECIALLY IF THAT ACCOUNT HAS BEEN DORMANT. They'll want cards and statements going back years and years before they even consider paying you out. How can a card that no longer exists FROM 3 YEARS AGO have any bearing on transactions made using a new card? Totally useless. NEVER AGAIN.
An on-line casino can only be judged by the speed it pays out the winnings. I must have opened this account 3 years ago...and then for any reason.. didn't go back. A couple of weeks ago, I returned and played various slots. Initially they paid out fine... but then 6 days ago... they stopped paying me. Took them 3 days to email me to tell them that they now need to verify my account. (WHY DO CASINOS WAIT TILL YOU'VE WON TO VERIFY YOU? HOW COME WHEN YOU LOSE...THEY DON'T CARE WHERE THE MONEY IS COMING FROM?) Anyway...The thing was... they needed a photo of the card on my account. Not the card I had been using in the last few weeks... but the card from 3 YEARS AGO. That was 2 debit cards ago. They needed a photo of the card. Amazingly... I found a picture...in an old sent email to another casino. Luckily, I never clear my sent email folder. I had covered the middle 8 numbers on the card for that casino, as this is what they told me I had to do FOR SECURITY REASONS. But not Yeti... Oh No... they wanted to see the first 6 digits, as well as the last 4. How the hell am I supposed to do this when the card was destroyed after the contactless part of the card stopped working. So, after a few emails back and forth, they decided that they needed to see a bank statement showing the bank account it was used on. It's the same account as now...not changed my account, just renewed the card. But that's not good enough. So...and very luckily, my bank holds on line statements going back that far...not much further I should add. So, i got a copy, blacked out all the transaction details, scanned it in and sent it. Oh no... They need to see a transaction showing the last 4 digits of the card from 3 years ago. So... I did this and sent it in... Good enough? Oh no... now they want to see a specific transaction relating to their casino on a certain date (Why didn't they just ask for this in the first place?). Amazingly, I was able to find the particular transaction...scanned it in... blacked out every other transaction apart from the one they needed to see. Was this good enough? Who knows... this was 2 days ago... no email to say that my account was now verified...nor any winnings paid to my bank. I've emailed their 'customer service' and asked for an update. Nothing back in return! NOTHING. Their customer service is non existent! Do they not want to pay out winnings? DO NOT TOUCH THESE PEOPLE, ESPECIALLY IF YOU HAVE HAD AN ACCOUNT FOR YEARS...ESPECIALLY IF THAT ACCOUNT HAS BEEN DORMANT. They'll want cards and statements going back years and years before they even consider paying you out. How can a card that no longer exists FROM 3 YEARS AGO have any bearing on transactions made using a new card? Totally useless. NEVER AGAIN.
Excellent customer service, verified within an hour.Had one or two questions to ask and the online chat was exceptional, her name was Freya I think.I wasn’t able to withdraw via Apple Pay, could be to do with my bank and it was declined, so they suggested Trustly, which I’d never heard of, but was reassured on the online chat by this method.I have just received my withdrawal this evening, the same day of withdrawing. Honestly after reading the reviews on here, I was really getting worried over receiving the withdrawal, but zero problems at all!Thank you
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