Review Time
Dear Yettel
I finally got fed up and have to review you again.
I was just wondering if I could pay half price for your service - because it seems like every other day my internet speed is not what you promised me by contract.
And even if there is a possibility of variable speed mentioned in your contract / shouldn't that knife cut both ways . This is not a fair service you provide - please improve or get more bad reviews.
Been robbed for being loyal for many years including prepaying for months ahead . The first reasonable complaint and find out that there’s no customer service …, pardon me it’s servicing the company not the customer.
Rubbish company
I’ve been using Yettel.bg for over 5 years, and honestly, I don’t know why I’m still putting up with their nonsense. What happened today is just one of MANY times they’ve pulled the same shady trick.I topped up 12 leva and activated just their 0.15 leva daily package of 1000 MB. Activated it at 10:30 PM, set an alarm for the next day 10 PM to switch off mobile data so they wouldn’t steal the remaining 11.85 leva from me.At 9 PM next day (1hour and 30 minutes before the internet expires) I was on a Viber audio call — I had 800 MB left before starting the call. After 10 minutes, the connection suddenly dropped. I check the app: 0 leva. Zero. Gone. Disappeared.This has happened more than 10 times over the years. It’s not a mistake — it’s a pattern. It’s straight-up robbery. What’s the point of having “affordable packages” when they find sneaky ways to drain your balance anyway?Yettel, fix your predatory system. Or at least stop pretending to be a serious telecom when you keep pulling off these cheap, scammy tricks.Absolute joke of a provider. I’m tired of this.
Yay you get one star - but only because I can not give zero stars. This company is absolute low life, scum.My partner died, she has a death notification from her Bulgarian hospital, a death certificate issued by the Bulgarian government, and a certified cremation certificate (certificates that have been accepted by the UK government, her UK bank, her Bulgarian bank, and many other agencies.)Yettel would not accept any of this as proof of death - because doing so will mean that they will have to stop forcing ongoing payment, and profiteering, from a dead person's account - how low can a company scoop in its quest for money?
Horrible company . You can’t close your contract when is expiring after years of contract and even if you paid any of your bills there’s another bran new monthly bill because technically this is you new contract bill . Also you can’t close your contact when is finish from distance as you need to be physical in the branch when you signed the contract from the beginning. Ridiculous. Stay away from them
Today my 86 year old Mum walked into a Yattel shop by mistake - she meant to enter A1 which is next door in Iztok in Sofia. She has a contract with A1 and wanted to ask them to help her with her phone which was not working. Instead of assessing the situation and helping her, Yattel staff sold her a new contract with phone...To this moment my Mum is not aware that they have sold her a contract - she said they made her sign something, she though she was getting a new phone! I called and asked them to cancel everything they did today but they are saying she HAS to buy the phone at full price 410 leva even if they cancel the contract. They have taken advantage of my mother and her advanced age and the fact that she was alone. The helpdesk people (I spoke to a few) wanted to help but clearly couldn't, they are a waste of time, there wasn't a way, they said, to speak to anyone in charge, the shop doesn't have a phone number to call (this is a phone shop!!!!) and the shop manager twisted everything making it our fault throughout, not his (I spoke to him on my Mum's phone) . He said my mother was well aware of what was taking place which clearly she wasn't. Terrible way to treat people, heartless and greedy! Avoid at all cost!
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