Review Time
Big day today at yds wakefield!
It's been my veneer preparation appointment , I was abit in trepidation but I needn't have worried as soon as I walked in welcoming greeting as normal from daisy and Amy and Tom. Then was greeted by Dr sia and Jen as he is aware of my gag reflex problem , he told me he had created a plan and updated jen on the plan . I couldn't of felt more at ease he talked me through every step of the way and even let me choose which playlist I wanted throughout the procedure. Accompanied by them singing along which made my appointment feel even more relaxing . He was very thorough throughout all the work and it was an appointment which was 3 hours long which may I add I never thought I would be able to complete due to my gag reflex once again I could recommend these lovely people to anyone and their customer service standards are second to none as they always go that extra mile and to add to luxury the girls now even greet at the door which feels like such a personalised special experience!!!
My encounter with Yorkshire Dental Suite has been rather frustrating and seems deceptive at best.Initially, they made grand assurances before securing my payment. I paid upfront for two hygiene sessions, Smile White, and composite bonding. Once they had my money, none of these promises were fulfilled.The hygiene procedure was only half-done with the excuse of running out of time. They assured me it would be completed in the next session, but the same excuse was repeated at the follow-up. They later said it would be finalized during my composite bonding session, which it wasn't.Nevertheless, when I later contacted the clinic, they claimed over the phone that my treatment was fully complete. This is patently untrue, as only half of my treatment was carried out. It became even more ludicrous when, after asserting my treatment was complete, they asked me to return for its completion and requested additional payment. If it was supposedly complete, why was there an additional charge?Promises regarding Smile White were also not upheld. They initially assured me that I would receive new whitening trays after the composite bonding, due to changes in tooth shape. This never materialized, resulting in an additional £399 squandered.The clinic seems to focus heavily on sales strategies and marketing, but reality falls short of these promises. I feel like I've spent a considerable sum for partial treatment and justification after justification.Exercise extreme caution. Ensure everything is documented, question the schedule, and don't presume promises will be kept after payment. From my experience, I wouldn't suggest this clinic.
My experience with the dental clinic has been profoundly disappointing and feels misleading at best. Before accepting my payment, they made grand promises. I fully paid for two hygiene appointments, a whitening service, and composite bonding. Once the payment was processed, those commitments were not fulfilled. The hygiene treatment was only performed on half of my mouth due to “not enough time.” I was informed it would be completed at the next appointment. At that visit, the same excuse was provided. I was then told the remaining hygiene would be addressed during my composite bonding appointment — yet again, it wasn’t. Despite this, when I later inquired with the clinic, I was told over the phone that my treatment was “fully complete.” This is entirely untrue. Only half of my mouth received treatment. What is even more unacceptable is that after claiming my treatment was complete, they then requested I return to finish it and demanded additional payment. If the treatment was complete, why was I being asked to pay more to finalize it? Promises regarding the whitening service were also broken. I was explicitly told I would receive new whitening trays after the composite bonding, as the shape of the tooth changes. This never occurred, resulting in another £399 wasted. This clinic heavily relies on sales tactics and advertising, but the reality does not align with what is promised. I feel I have spent a considerable amount of money for incomplete treatment and excuses. Exercise extreme caution. Request everything in writing, question timelines, and don’t assume that what you’re promised will be delivered once payment is made. Based on my experience, I would not recommend this clinic.
As a very anxious patient struggling with dental work, the team has been exceptional. They were patient and understanding, allowing me to proceed at my own pace. The payment options made it affordable for me to achieve a smile I'm proud of. I received excellent results from the whitening treatment, and any discomfort was brief. There was a minor delay with my retainers, which the team quickly handled. Initially, I wasn't fully satisfied with the finish of my composite bonding, but they arranged adjustments promptly, and I am now very happy with the outcome. I would highly recommend this practice to anyone feeling self-conscious about their smile. The thoughtful gesture of receiving flowers upon completing my treatment was a delightful surprise. Thank you!
As a very anxious patient who struggles with any dental work, the team has been absolutely wonderful. They were patient and compassionate, allowing me to proceed at my own pace. The payment options made it possible for me to achieve a smile I can be proud of. I've had various treatments, and they always accommodated my full-time work schedule. The whitening treatment yielded excellent results, and any discomfort was brief. They promptly resolved a delay with my retainers. Initially, I wasn't fully satisfied with my composite bonding, but they quickly arranged adjustments, and now I am extremely happy. I would recommend this practice to anyone feeling self-conscious about their smile. The thoughtful gesture of receiving flowers upon completion of my treatment was a lovely surprise. Thank you!
I had my lower wisdom tooth extracted recently, and it was genuinely a calm and pleasant experience. Being quite anxious about dental work, the entire team made me feel completely relaxed. The staff were incredibly kind and supportive, and the doctors and nurses were exceptional in addressing my concerns. Thank you all for transforming a stressful situation into a smooth and positive experience. Truly remarkable care!
My journey with the service has concluded, and I couldn't be happier with the results. All thanks to the dedicated team and the skilled professional. A true expert and a perfectionist. I would gladly recommend their services. Thank you for everything.
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Cosmetic Dentists Transforming Smiles, Improving Lives
At YDS, we believe that a private dentist has to go the extra mile to make you smile. Our experienced and respected team has transformed 1,000s of smiles and is constantly innovating. Whether it’s teeth bonding, veneers, straightening, implants or whitening, we don’t settle for second best. We’ll give you a smile that will lift your life.See more
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