Review Time
Fantastic day out for young children. My two young boys love the sculptures especially the superheroes and the dinosaurs. The park is great and the cafe is good. A great place to visit for a day out.
We are incredibly grateful to the British Ironwork Centre for their generous support of our London Marathon fundraiser in aid of RJAH Orthopaedic Hospital. Their willingness to donate a prize for our fundraiser truly made a difference to the success of the event.It’s fantastic to see a local, family organisation actively supporting community fundraising and helping to raise money for such an important cause. Their generosity shows a genuine commitment to giving back.Thank you again to the whole team at the British Ironwork Centre for helping us make a real impact. We really appreciate your support.
Very disappointing experience. I ordered quite a few things, and as lovely as they seem, some were very cheap looking. The snail boot arrived with an important screw missing, after weeks waiting for it to be especially made. Customer Services are reasonably ok with the response times, however, communication is not good. I was asked to pack it back up and take it to a parcel drop off. After explaining that it was very heavy and I could not print out a returns label, I asked them to arrange a courier to collect, which was eventually arranged for a Wednesday, after a few emails back and forth. Gareth appears to have forgotten as it was still waiting to be collected a week after the agreed day. After contacting CS again, it was eventually collected. Disappointingly though, instead of sending a replacement, a refund has been issued for slightly less than it appears I originally paid. I just feel that they are not passionate enough about their customer service. A huge let down.
Claire provided excellent customer service over the phone. My issue was resolved quickly, with a friendly voice ready to help. Would highly recommend British Ironwork Centre! Though the product I ordered wasn't what I expected from the photo on the website, it was very good quality, and I would be willing to order from the company again. As a buyer, it would be great to see photos of the item (in this case, shelf brackets) in use by other buyers or in varied lighting.
What a fantastic place to visit. So many sculptures to see set within a huge park. We bought winter passes which allows us unlimited visits until mid February. We've visited 4 times now and we still haven't seen everything. The sculptures are not only spectacular and so beautifully made, each only also has detailed information boards, making them educational too. Can't wait to visit again! Deb, Ben & Bruno 🐾
My friend was given a voucher for afternoon tea. It was amazing. Brought the cakes home as didn’t get chance to eat them. Food was fantastic. Service was great. Couple of things we didn’t realise, friend had booked and didn’t think to ask questions, as her son had given it she didn’t know what type he had booked. 1st, we weren’t told what flavour soup we had.. although it was delish, there could have been issues. 2nd. We were told we could have 2 drinks each, hot or cold. However we didn’t know until we asked that we could have alcohol, ie Prosecco etc. 3rd, and let me say, there was no rush on us to leave. But we didn’t know until we looked after that a 3pm booking only allows for 60mins to eat! After all this though.. it was excellent, will definitely return. Good job, Shout out to Sarah too. Above and beyond.
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