Review Time
Warning of a scam. The products do not function. The seller does not respond well to emails and does not address issues—likely automated responses. They only refund a fraction if you return the faulty item, and you cover shipping. Avoid this fraudulent seller.
I’ve been waiting for 4 months for an item that was supposed to be a Christmas gift. It still hasn't arrived, and I’ve been fighting for a refund for weeks. After all this time, they offered me a 30% refund – it’s a joke! This is unacceptable. Do yourself a favour and avoid this company at all costs.
Scammers. Very nice website in flawless English that makes it looks like it is from a reputable European or North American company. In reality it is cheap Chinese tat that arrives party broken and breaks even more after 2 minutes of use.After I ordered, I saw some reviews and realised immediately that it was a scam company. A big red flag is that they provide no contact details on their website, only a messaging function. All messages are systematically ignored and probably never looked at. Requests to cancel sale and obtain refund obviously not answered.
This company is a scam. In December, I took advantage of a 2-for-1 welcome offer, but only one microscope arrived. Since it was a Christmas gift, before filing a complaint, I decided to buy another microscope while I was claiming the missing one. The microscopes work and are a fun toy, but they are difficult to use.Meanwhile, I have been processing the claim for the missing microscope, and they have only offered me a 30% refund. To get this discount, I had to exchange about 15 emails with David, who needed me to explain the situation again every time. Truly awful customer service.Since the moment I accepted the 30% refund, communication has become even more difficult, and David no longer responds to emails. The money has not been refunded, and I have no way to continue my claim. If you can, avoid buying from this company.
Today is February 12, 2025, and I still haven’t received my order. Their customer support is a black hole—no responses, no help, and no refund. I’m extremely disappointed, as this was supposed to be a Christmas gift for my daughter. Stay away from this company and don’t support businesses that treat customers this way!
I bought the extra insurance incase the item didn’t arrive by the holidays. Is didn’t arrive in time and I was never refunded. Also never got the added gift the promised. There are way better presents to get your kids. This company is a sham and they won’t reply to your emails or live up to the promise. I won’t buy from these people again.
AVOID THIS SCAM BUSINESS!!Ordered in November 2024Company has ADMITTED that my order was never sent / lost in transit and that it would take 2 - 4 days to arrange a refund. Still chasing my money, Terrible communication. DISGRACEFUL AND DISGUSTING A TOTAL SCAM!!!!!
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