Review Time
I ordered all 3 Digimon D3 devices and a protective case which they make themselves it said they released July-August Wave 1 but then they changed the date of the protective case to October-November Wave2 forcing you to pay more for shipping ($100) already FedEx or be forced into wave 2 when I repeatedly asked for a public post about it because all they sent was a email and they admitted not everyone would see it they blocked me on Facebook and Twitter so never buy anything they make they can and will change the release date
Horrible service. Preordered two purchases in April -only to be told months later they are having issues with their standard shipping provider and only option is to upgrade shipping (or have order placed on hold indefinitely with no time table for resolution). Hello? How is that ethical to force your customers to upgrade shipping which cost 4-5x standard shipping. When asking for refund they charge a cancellation fee despite this not being what I agreed to and would have never ordered if I knew this would be the outcome. This is a shipping issue between the company and its supplier, not the customers fault so why should we be penalized?
Tl:Dr, You won't get your order. You will wait forever with false hope from them until you ultimately decide to cancel your order while they rake in 10% of what you paid for your order as a cancelation fee.There is a reason why they have a 10% fee on order cancelations. I pre-ordered 3 devices back in early april. They were both expected to be shipped out july-august but they made an announcement saying that the tarrifs is making all of their orders get delayed. Fine, I can understand that, but that information was given through social media. I reached out to their support for clarification on when my order is going to be shipped and they said that they were still waiting on information. So I waited... I never received any email or even a social media post for updates. I sent the customer support team another message (which takes a day or 2 to even get a response from) and they informed me that their previous mail carrier is no longer doing business with them and that if I wanted my orders, I would need to pay $60 for upgrades shipping. Bro what the f***? But they gave me another option! I could refuse to pay the additional shipping fee and they would kindly hold my order indefinitely (: The expected delivery date is now saying october-november and I have extremely low expectations of seeing anything shipped out this year.I highly reccomend going to ebay and paying the additonal re-sell value than ever buying from this "company".
Several advices:1. Avoid this seller. Don't be fooled by their marketing. That's what they only invest in. 2. If you have to buy from them, be prepared for late shipment months after advertised release date; be prepared for no response from customer service.3. If you have to buy from them, make sure to use credit card with strong buyer protection, use charge back and do not request refund; otherwise refund will take you 10% of whole price: Yes, this business thought they can make profit of 10% from doing nothing.
Pre-ordered a Digimon plushie for a significant amount of money, then the company decided to not produce the plushie. Fine, not zenintcg's fault, however they did expirable store credit instead of a refund. Didn't realize it expired until recently because I was waiting for them to get something I actually wanted in stock, but the credits wouldn't even cover something of the same worth as the plush. Will not be buying from them again
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