Name: zenpark.com
Telephone: 000000000
Rating: 3.9

Trish Guest

Zenpark Good, parking choice bad.

Zenpark website offered various options of car parks at Toulouse airport. We chose Holiday Inn, as being very reasonably priced. This was a mistake, because on the main page it looked as if free transfers shuttle bus were included in the price. They were not only not available as they are only available on a very part time basis, but there was a €10 charge each way. This of course increased the price to park significantly, and as there was no transfer available when we arrived at the Holiday Inn we had to get a taxi at €15. I raised this as a complaint with Zenpark who understood our point of view about it not being very clear and we dealt with an excellent advisor names Adele who dealt with our complaint in a very professional and understanding way. For this reason I give the Holiday Inn a negative review because of the unavailability of shuttle transfer and extra cost entailed when it is available but I would give Zenpark high recommendation but would ask them to make the website a bit clearer on the lack of shuttle sometimes and extra price when it is available. .