Review Time
We were unable to access the car park to retrieve our car in Paris. We did not receive the automatic email to gain access to the car park. We tried the chat, but that was useless. When we called the number on the application to get help there was only an explanation in very fast French. We finally managed to use Google translate to find out the we had to choose option 2!! When we finally spoke to someone they didn't speak one word of English - so again Google live translate - very difficult and unsympathetic person on the line. After 4 to 5 phone calls we were able to get our carback. It took an hour!! Will will avoid Zen parking if at all possible again.
We were unable to access the car park to retrieve our car in Paris. We did not receive the automatic email to gain access to the car park. We tried the chat, but that was useless. When we called the number on the application to get help there was only an explanation in very fast French. We finally managed to use Google translate to find out the we had to choose option 2!! When we finally spoke to someone they didn't speak one word of English - so again Google live translate - very difficult and unsympathetic person on the line. After 4 to 5 phone calls we were able to get our carback. It took an hour!! Will will avoid Zen parking if at all possible again.
So, in response to my request for help and some sort of compensation for their negligence costing me hundreds of euros, all I get is a reply saying: fill in the form on website! I’ve already done this countless times and also asked for a supervisor; nothing! Not even a reply! Stay well clear of this company! It’s getting worse by the day!
So, in response to my request for help and some sort of compensation for their negligence costing me hundreds of euros, all I get is a reply saying: fill in the form on website! I’ve already done this countless times and also asked for a supervisor; nothing! Not even a reply! Stay well clear of this company! It’s getting worse by the day!
Very bad service at Paris car park 21 Rue Duris 75020 Paris. They did not deliver what was agreed and paid for: I could not enter or leave the garage with the personal password provided by Zenpark.There is no code reader outside the garage to enter the password, there is no such code so entry to the garage is impossible and inside the garage the code reader does not work. The help provided by telephone was initially nil and after several calls the garage was opened remotely. It is a disgrace that they offer such a bad service. I really had serious problems getting in and out of the garage. On the day of my departure I had to climb over people's doors to get into the garage as my departure was at 06:00am and I was lucky that a neighbour in the building opened the door for me with his remote control, as I insist, the code reader inside the garage did NOT work.I will never repeat with Zenpark because if they have this lack of control in this garage I don't even want to imagine what will happen in the other garages.It was an unbelievable situation, it is impossible for this to happen in a country like France.
Very bad service at Paris car park 21 Rue Duris 75020 Paris. They did not deliver what was agreed and paid for: I could not enter or leave the garage with the personal password provided by Zenpark.There is no code reader outside the garage to enter the password, there is no such code so entry to the garage is impossible and inside the garage the code reader does not work. The help provided by telephone was initially nil and after several calls the garage was opened remotely. It is a disgrace that they offer such a bad service. I really had serious problems getting in and out of the garage. On the day of my departure I had to climb over people's doors to get into the garage as my departure was at 06:00am and I was lucky that a neighbour in the building opened the door for me with his remote control, as I insist, the code reader inside the garage did NOT work.I will never repeat with Zenpark because if they have this lack of control in this garage I don't even want to imagine what will happen in the other garages.It was an unbelievable situation, it is impossible for this to happen in a country like France.
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