Review Time
I will start by saying how happy I am with the customer service. They had to take extra time to help me on the original order, due to a manufacturing defect on size. They worked with very well to resolve the issue. I found another item I wanted to swap to. While any back and forth chat can take a while it felt honest and true. Made it feel worth while. Thanks again.
Perfect!It’s not easy to find an online clothes retailer that isn't complete rubbish, and so you’re always taking a chance. I bought a jacket and trousers and I am very surprised with how good the materials and quality are, the best I could have hoped for - careful with sizing though, definitely go with a slightly bigger size. Delivery was good as well, considering they are delivered from the Czech Republic.
I got a coat and hood (sold separately) and they are beautiful. It's fantastic quality and so well made, it feels like it was fitted to me specifically. I had a couple of issues with the packages arriving but that was on the delivery driver not dracula clothing themselves. One item arrived without the other so I contacted their customer service. They got back to me within 24 hours and hopped on to offer help and chase up the delivery driver if necessary. They also confirmed my suspicion that the two items were in separate boxes (I don't think this was specified in the delivery tracking). Nonetheless the driver delivered it the next day having realized they missed it the day before so all was resolved. The items were safely and securely packaged and came in great condition. Really enjoyed my experience ordering from them despite everything and will order from them again on future.
I will start by saying how happy I am with the customer service. They had to take extra time to help me on the original order, due to a manufacturing defect on size. They worked with very well to resolve the issue. I found another item I wanted to swap to. While any back and forth chat can take a while it felt honest and true. Made it feel worth while. Thanks again.
Impossible to return if you change your mind which is against policy. It says on the website to email them regarding sending it back which we did, as the package arrived later than was needed, however they replied late and then basically in the email said to resell it on eBay or Facebook and you will get 30% off next purchase. Option 2 if you want to send it back you need to pay for it yourself (which we knew), but also include order number, invoice ect. and that they are not responsible if the parcel is lost ect. Having said that I wouldn’t order from this company again as in UK I’m used to a more efficient service considering the prince of the good purchased.
I ordered a dress for my daughter for Xmas, she absolutely loves it, it’s great quality and it fits perfectly. Customer service is fantastic and delivery (I’m in the uk) was really quick. Will definitely be purchasing from here again in the future.
I made an order last week and i bought a few things (a corset and a dress), both arrived today and what can i say except GORGEUS! The size chart on the site is on point, the customer care is on point (Mel is so nice and kind), the products they sell are beautiful and the shipment is fast.I'll absolutely order again from them!
I ordered the Red Brocade Hood and the Red Pocket Winter Coat. I’ve only had them for a few hours and let me tell you, they are my favorite items in my wardrobe! I ordered on a Sunday, and received my package the following Thursday. Which, for shipping from Czechia to the US, it was lightning fast.Most importantly I feel that the customer service was above and beyond my expectations. I got a notification that a shipping label was created and was super excited. Until I realized I ordered the wrong size coat by a few sizes. Needless to say, I was a bit devastated. I replied to my original order email with the desperate hope that my package wasn’t sent out yet. They got back to me within an hour, and were able to exchange the coat with my proper size. I’d just like to say the team at Dracula clothing really gave me the best experience in every way, and now have a repeat customer :)
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