Review Time
I’m extremely frustrated with the current state of the Zopa app. It continues to crash frequently, making it impossible to manage my account properly — especially when trying to make overpayments.Additionally, there’s no way to contact customer service directly through the app. The only option is via the website, which automatically logs you out mid-conversation, forcing a re-login and disrupting the support process entirely. For a digital-first company, the app should be the strongest part of the service — but right now, it’s the weakest.This needs urgent attention. The user experience is unacceptable
I got a Zopa credit card.” To help with any financial emergency in the future!But the credit level given of £250.” Is hardly helpful to me.” So I haven’t used it in 4 months since I got it, as I haven’t needed to. If I was given a higher limit.” I could have used it for those large purchases. I’m currently using Klarna pay in 3 months for my larger purchases. So this card hasn’t been use to me yet !
Paid off my car loan early, but DD still taken. Still waiting for the money to be returned. Customer service no help whatsoever. Unable to access any statements to confirm my account has been paid off. Just an email confirming I have cleared my account. You should still be able to access your documents online.
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We’re Zopa, and we want to make money work better for you. With 16 years of tech know-how, customer understanding and money expertise, we've helped hundreds of thousands of people take the stress out of money. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future.
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