zopa.com

4.6
4.6 Based on 798 reviews

We’re Zopa, and we want to make money work better for you. With 16 years of tech know-how, customer understanding and money expertise, we've helped hundreds of thousands of people take the stress out of money. We’ve always been unapologetically honest wit...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.6

/
5

798 Reviews

5 Star
85%
4 Star
4%
3 Star
1%
2 Star
2%
1 Star
9%

Filtered Reviews

Filter Reviews

Review Time

Sean
Terrible App

I’m extremely frustrated with the current state of the Zopa app. It continues to crash frequently, making it impossible to manage my account properly — especially when trying to make overpayments.Additionally, there’s no way to contact customer service directly through the app. The only option is via the website, which automatically logs you out mid-conversation, forcing a re-login and disrupting the support process entirely. For a digital-first company, the app should be the strongest part of the service — but right now, it’s the weakest.This needs urgent attention. The user experience is unacceptable

1
Date of experience: Oct 06, 2025
Nejat salih
I got a Zopa credit card.” To help…

I got a Zopa credit card.” To help with any financial emergency in the future!But the credit level given of £250.” Is hardly helpful to me.” So I haven’t used it in 4 months since I got it, as I haven’t needed to. If I was given a higher limit.” I could have used it for those large purchases. I’m currently using Klarna pay in 3 months for my larger purchases. So this card hasn’t been use to me yet !

5
Date of experience: Oct 06, 2025
Martin Ketchion
Simple Banking

Very Simple App, great Customer Service. Would be even better if could use with Apple Pay which I believe us coming soon.

5
Date of experience: Oct 06, 2025
Sandra Ridley
Convenient

Convenient

5
Date of experience: Oct 06, 2025
Bernadette
My friend sent me a request to apply…

My friend sent me a request to apply for this account to date I haven't managed to actually use it properly so I can't really give an actual review on how they operate as a bank but I will be using them in the near future

5
Date of experience: Oct 06, 2025
Johnny
Straightfoward

Straightfoward. Easy

5
Date of experience: Oct 06, 2025
Keith
Been with Zopa for a good while now

Been with Zopa for a good while now, application for their credit card was done online in minutes. Never had any problems with Zopa.

5
Date of experience: Oct 06, 2025
Sam Morgan
Paid off my car loan early

Paid off my car loan early, but DD still taken. Still waiting for the money to be returned. Customer service no help whatsoever. Unable to access any statements to confirm my account has been paid off. Just an email confirming I have cleared my account. You should still be able to access your documents online.

1
Date of experience: Oct 06, 2025
John Lee
Good customer service and they were…

Good customer service and they were very helpful and responsive to my queries and needs, thank you.

4
Date of experience: Oct 06, 2025
OzIsSamurai
Amazing didn’t all on line easy to fill…

Amazing didn’t all on line easy to fill out, was approved immediately and by the time I logged in to bank account the money was there waiting. 10 out of 10

5
Date of experience: Oct 06, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • We’re Zopa, and we want to make money work better for you. With 16 years of tech know-how, customer understanding and money expertise, we've helped hundreds of thousands of people take the stress out of money. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future.

    Need some help with one of your products or would like to get hold of our team? Head to https://www.zopa.com/help to find everything you need.See more

  • language https://www.zopa.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More