Review Time
I’ve been a loyal Miller Harris client for over 10 years, and I genuinely love their fragrances. Every scent feels beautifully crafted and distinctive. In all these years, I’ve never had any issues — and on the one occasion I did, it was handled quickly and resolved completely to my benefit. The customer service is truly outstanding. A special thank you to Aimee, who is always caring, thoughtful, and consistently goes above and beyond expectations. An exceptional brand experience from start to finish.
I’ve been a loyal Miller Harris client for over 10 years, and I genuinely love their fragrances. Every scent feels beautifully crafted and distinctive. In all these years, I’ve never had any issues — and on the one occasion I did, it was handled quickly and resolved completely to my benefit. The customer service is truly outstanding. A special thank you to Aimee, who is always caring, thoughtful, and consistently goes above and beyond expectations. An exceptional brand experience from start to finish.
I asked a question as I was struggling to use the website- not only did customer services get back to me right away, but they were super friendly and helpful…. Even when it was clearly user error on my side! Thanks to the team for clearing it all up and not making me feel foolish in the process :) Re: the scents- they are amazing. I am a little gutted my favourite has been discontinued but I am really looking forward to finding a new scent to wear daily!
I got a wonderful gift of Miller Harris perfume for Christmas. However it wasn’t the scent that I knew I loved. So I contacted Miller Harris and they were very helpful in assisting me with an exchange. They really did go above and beyond, Amiee was super helpful and very friendly. The perfume I wanted was more expensive (as the gift was brought in the sale) and Miller Harris very kindly said I didn’t need to pay the difference. The perfume I wanted arrived fast and I absolutely LOVE it. Thanks again Miller Harris
I had a great experience buying from MH. I’m based in the US, and this was my first time ordering from them. I reached out with a few questions about shipping and duties, and Aimee-Louise replied with clear, helpful guidance that made me feel confident placing the order. Everything arrived quickly and beautifully packaged, and the products are absolutely fantastic. I’ll definitely be ordering again!
I have worn Penhaligons for years. Recently walked into the Covent Garden store to try a few new fragrances and was ultra impressed. People in the shop were super friendly and very knowledgeable. The only problem with the scents was that I almost couldn't decide which was best! They were all flawless - this is modern perfumery at its best. I get asked in restaurants about the fragrance I ended up buying. Seriously! Penhaligons etc. are great old companies. But this brand is the future.
My experience is with Miller Harris US. I ordered a perfume, and the delivery was flawed. It came to my correct home address, but the content was for an unknown-to-me recipient and the enclosed mailing slip had her name, address, and phone number. I contacted Miller Harris. Aimee-Louise from Miller Harris responded immediately and asked for an image of what I received. I sent the image, and the very next day Aimee-Louise, wrote that the company would ship a replacement right away. And so it did! Aimee-Louise was promptly attentive and gracious and responsive, leaving with me an extremely positive impression of the company and its hiring practices.
I ordered about a dozen samples from their line and they ran into some problems with shipping into the EU. As soon as I reached out to the Customer Support team I was promptly helped and a replacement order was immediately sent to me with no hassle whatsoever. A particular thank you to Aimee-Louise from the Customer Support team, whose service was top notch. I am happy to recommend Miller Harris and will gladly order from them again!
Absolutely under all acceptable level of customer serviceI ordered for quit a huge sum on Nov 3Still no delivery And after contacting customer service i got a reply that they’ll look in to it !!??That was received 1,5 weeks ago and god knows what or where they look in to things ??!!No feedback no updates not anything!!The product are great but for gods sake don’t order online from MH
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Miller Harris, London Perfumer, UK Luxury Perfume Shop & Online
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