Review Time
Wasn’t sure at first about Zopa , as not really heard much about them , and these days you have to be so careful,,,but filled application forms , could not believe how easy and quickly it all took , was really pleased with the whole process tbh ,funds where transferred almost instantly on approval, would definitely recommend, Thank you
I’m sharing this to inform others of what to expect. Zopa (Biscuit account) closed my account on 7 Oct 2025 and requested my payout details. I provided them within around 3 hours that same day (to my bank, sort code 04-05-11, account ending 6928). Initially, they said the money would be returned in 48 hours, but then they changed it to 8 days. Since then, I’ve received the same generic responses: “under review” and “wait for an update,” but no payout. The balance is £33,521.76, which is a significant amount. I’ve followed up by phone and chat multiple times and lodged a complaint. There is still no clear reason, timeline, named case owner, or payment.I’ve reported this to the FCA for conduct concerns and submitted a complaint to the Financial Ombudsman Service for compensation. All I want is my balance returned quickly through Faster Payments or fee-free CHAPS and fair compensation for being unable to access my own money for so long. Dates are important: as of 26 Nov 2025 (7 weeks after closure), the money still hasn't been sent back despite Zopa’s own promises of 48 hours or 8 days. Advice for others: keep everything in writing, note dates and amounts, ask for a final response if you need to escalate to the Ombudsman, and don’t accept vague “under review” updates when your money is involved.Date of experience: 29 Sept 2025 - Ongoing
Claim your business profile now and gain access to all features and respond to customer reviews.
We’re Zopa, and we want to make money work better for you. With 16 years of tech know-how, customer understanding and money expertise, we've helped hundreds of thousands of people take the stress out of money. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future.
Need some help with one of your products or would like to get hold of our team? Head to https://www.zopa.com/help to find everything you need.See more
bellhomes.com
upaa.co
apexdrivingschool.co.uk
tow-trust.co.uk
doublerlabs.is
policeconduct.gov.uk
careercoachcircle.com
auxbeam.com
cbsbahamas.com
maycosmetics.nl
