Review Time
I have only just got the card, but pleased that it was easy to set up. The app is easy to navigate and so easy to pay off payments when I want. Not wait till the bill is due. I also like the fact that it goes into the digital wallet on my phone so easy. I can't praise it enough. The limit is good for a new card and I am sure there will be room to increase when needed. If you haven't got this card, get it now.
I have a encountered a problem in the app with my Biscuit account. No amount of Internet searching found the answer. I decided to use the chat help facility but found that the agent was no help at all – just very, very slow. I gave up and a bit later I telephoned. This experience was no better. After a very long but fruitless conversation I was promised that the agent would find the answer to my question and call me back. Also I was told that a complaint would be registered on my behalf. Four days before today I received an email which said “I will give you a call today when I receive confirmation that this has been completed and will also look to raise a complaint for you”. Four days later (and counting) I am still waiting for that call.I thought I would raise a complaint on my own behalf, so I went on to their web site. I followed the link for complaints. This took me to a page which explained that there were two types of complaint and which then described the second type – it didn’t explain the first type at all. However there was a link to contact Zopa. I followed this. From the next page I could start a chat. I had already tried that, and it was a waste of time and effort. There was a contact telephone number. I had already tried that, and it was a waste of time and effort. There was a link to a complaints page – which took me back to where I had come from. Round the loop again – the contact page says “If you have a Zopa bank account, head here…”. This goes to another contact page. Sadly this bank account contact page is pretty much the same as the earlier contact page – just as useless and just as circular.Zopa, how do I raise a complaint? How do I get an answer to a simple question? My question relates to a linked account which you show in payment lists but which I don’t use any more. How do I remove it? Truelayer tell me that it is your job. Your agent tells me that I "should" be able to delete the account. I agree, I should - but I can't. There is no route that I can find allows edits to the list of linked accounts.
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We’re Zopa, and we want to make money work better for you. With 16 years of tech know-how, customer understanding and money expertise, we've helped hundreds of thousands of people take the stress out of money. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future.
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