Review Time
Customer service was terribleI dealt with someone on the web chat then someone over the phone and the inforamtion given by the operators were contradicting and they both gave me different information. I missed payments on my car finance and was told that my account would default if I made a promise to pay then called up and was advised my account wouldn't default if I made a promise to pay, so i made a complaint and they said they never upheld my compliant although the information I received from complaints team didn't even have my full complaint and what my complaint was about they also had information in my complaint which i wasn't complaining about So I would always make sure your are given the correct information by their employees.I have now had had to escalate this complaint to the financial ombudsman as i am not sure how many times there staff have given out contradicting information or false information
They are utterly hopeless. What should be a simple task, switching nominated bank account from one bank to another as I've closed the original account, is turning out for them to be unachievable. They want a pdf or a jpg of a bank statement dated within the last 3 months. I've sent both, and despite it containing all the information they need they reject it for security reasons without even the smallest indication why do I can try to fix it, so we are stuck in this frustrating doom loop. I called them on Friday, but the team I needed to speak to where busy and were meant to call me back. Still waiting...
Claim your business profile now and gain access to all features and respond to customer reviews.
We’re Zopa, and we want to make money work better for you. With 16 years of tech know-how, customer understanding and money expertise, we've helped hundreds of thousands of people take the stress out of money. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future.
Need some help with one of your products or would like to get hold of our team? Head to https://www.zopa.com/help to find everything you need.See more
