Review Time
Wish I had read these reviews before I bought from them. The website seemed legit and I placed a big order on December 2nd, 2024. It’s now the 19th and no word, shipping hasn’t been updated since the 4th, I’ve emailed their customer service twice and reached out on instagram and nothing. And on top of it all, I now have to go out and get last-minute gifts in person since it’s too late to order anything. Very pissed and thinking of taking legal action since it seems like this is happening to a lot of people
Stay far away from this company! They lie about their shipping times and I no longer need the item since I needed it as a gift for today and it hasn’t even shipped yet. After placing the order and seeing it hadn’t shipped after the time it said it would, I tried to contact the company to cancel though e-mail, phone, Instagram, tik tok and Facebook messenger without a single response. There is no point in them even shipping the items anymore, since I had to rush to get new gifts for the kids I needed them for, but you can’t even cancel the order.
I ordered baby pajamas 2 months ago and they still have not arrived. The carrier this company uses said my address was invalid (which it wasn’t unless Zumbamoo gave them the wrong one). I’ve called to confirm my address three times now, and Zumbamboo supposedly called as well. It’s been 20 days since the package said it was returned to the hub. Zumbamboo continues to tell me to “wait” for my package to arrive. These are baby clothes and will not fit them by the time the package actually comes, if ever. I’ve demanded a refund and now it’s radio silence from Zumbamboo. Do not order from them.
I think it may be a scam! I placed an order on 9/25/24 and still haven’t received shipping información as of today, 10/10. I reached out to customer service and haven’t received a response. Unfortunately my order included Halloween-themed jammies, which will be too late.
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Zumbamboo has established the pinnacle of excellence in children's textiles, leveraging state-of-the-art advancements in textile manufacturing. Our standout designs are both elegant and remarkably comfortable, providing unmatched functionality.
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