Review Time
Excellent customer service from the company as an error was made by me not knowing what happens when you cannot find information on someone. After a couple of emails between us and my chosen method of payment, the issue was resolved to my satisfaction. I have used the site a few times and found it to be very useful. L
An absolute con ! Before paying £7.19 for an occupier search from the Electoral Roll from an exact known address I read the following on screen " The Occupier information is available for this address. We have 4 occupiers from Electoral Roll information from the years 2003 to 2024". I was reassured by reading that the information needed was available so went ahead with the purchase. To my absolute dismay I was only sent details of 3 people and only up to 2015 ! Now if you start the whole process again it no longer states " The Occupier information is available for this address. We have 4 occupiers from Electoral Roll information from the years 2003 to 2024" but " The Occupier information is available for this address. We have 3 occupiers from Electoral Roll information from the years 2003 to 2015"! A total waste of time and an absolute con and rip off !
I have used this company before to trace a disappearing tenant that owed me rent. On this occasion, I didn’t have an address but I do have a telephone number and an email address but 192 was useless.I suspect it’s days are passé unless it updates its data pronto !
I am most grateful to the person that dealt with with my enquiry to 192.com today, about 'Copies of Searches'. Firstly they were informative, turns out I did searches without Fully reading and understanding the information provided i.e. Download Copies of your Searches. I didn't and I then of course left myself with no record of those searches, 'presuming' they would be saved; read the advise before sending. My mistake completely. On my enquiry I was emailed information about 'downloading' my searches by 192.com and given Credit for my error, instead of a slap on the wrist. That was very kind of 192.com and not at all expected. That is First Class Service in my book.
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