Review Time
I placed a $300 order and their system defaulted to my old address. I realized the mistake within minutes and reached out immediately, but was told nothing could be done — no change or cancellation — even though the order hadn’t shipped.The rep escalated it, and a VP replied repeating the same policy and closing with a dismissive “we wish you the best.” It came across as inflexible and unprofessional.I’ll try to recover the package through my landlord, but it’s unlikely I’ll ever receive it. I won’t be ordering from Afloral again.
I was initially disappointed with an item that was on sale and marked as non-returnable. However, an AFloral customer service representative reached out after seeing my review and kindly made an exception to their return policy. She went above and beyond my expectations and delivered truly outstanding service. I highly recommend them. In the same order, I also purchased a flower arrangement, and it was absolutely stunning.
POOR QUALITY! We were so excited to get (12) UV Treated Artificial Indoor/Covered Outdoor Yucca Plants - 27" for our yard. After just 1 year they completely fell apart. I reached out 2 years after purchase to see if there was anything they would be willing to do (maybe a faulty batch?) and they said they wouldn't do anything because I ordered in 2022. If you only want these to last 1-1.5 years then go ahead...for the price point these should last a lot longer.
I have to say my order came quite swiftly. Within 2 business days to be exact. The box it was shipped in was banged up and appeared to to be taped back up as if it was opened. I figured..maybe a simple mishap at the post office and they taped it back up. I ordered 3 Norfolk Pine Wearths and ONLY received 2. Waiting for someone from customer service to get back to me. Super disappointed!!! My sister convinced me to order from this company. She Ordered all her Christmas wreaths and garland from them last year. The 2 wreaths I have look AMAZING. I'm just hoping I get the other one. My plan is to order 3 more before Christmas for each door in my home. Hoping this company lives up to its name and ship me my missing wreath. 😔☹️
Afloral is absolutely a stand-up company. A year ago, I bought some faux botanicals from them. They were beautiful, but to my disappointment, they didn't hold up well. Specifically, they lost leaves and unlike with most expensive faux botanicals, I was unable to re-attach the leaves that fell off. I posted a negative review stating this, and Afloral reached out to me and said it appeared that I'd received a flawed product (which can happen with anything). Furthermore, they said they'd be happy to either replace the product or give me a refund. I opted for a refund, and within a couple of days, I received it. So I'll recommend them without reservation, and I'll buy from them again.
-They don’t ship to Canada. -You can’t even buy their products from the US Amazon storefront and have it shipped to Canada, because it tells you that it cannot be shipped.- There is no Canadian Amazon storefront.- The US Amazon storefront is constantly empty and has very little articles. - I recommend buying from Prestige Botanicals. They ship to Canada without a problem and my order got shipped and arrived in 2 days.
Great customer service and really beautiful products. Unfortunately, my first order was stolen from my porch before I could pick it up but the company really graciously replaced it and refunded my shipping costs. It will take them 48 hours to respond to any requests because i believe they are a small operation but the replacement order did not disappoint! Really high quality faux flowers and I’m excited to buy more!
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At Afloral, we believe in the power of permanent, sustainable botanicals. Whether you’re searching for the highest quality real-touch artificial flowers, sustainably sourced natural dried flowers, or unique vases, know our small team has hand-selected everything. We’re committed to providing you with a boutique experience through fair prices, fast shipping, and genuine customer support.See more
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