Review Time
a bad experience and stressful. i ordered quick step flooring off the luton showroom. 23square meters. of 8mm laminate supplied and fitted paid for it over the phone. just a few days later i wanted to upgrade my order to 12mm laminate. and was happy to pay the extra cost but i was hit with a £185 restocking charge for charging to 12 mm which i disputed so i was left with no option but to cancel my whole order and the shop manger then said they would keep my order£750 deposit i had paid. so after numerous Emails. and weeks of stress. they finally returned my deposit minus £125 so i would not advise anyone to buy flooring here if you want a stress free and hassle free purchase
I've visited 1-to-1 several times over the past year or so - Matt has always been nothing but helpful and polite. The expertise he has on all his products shines through, and he is generous with both his time and lending samples, which made all the difference to our final decision. I felt at ease browsing the showroom at length, despite returning multiple times and bringing samples to compare against etc - a pleasure to visit somewhere and not feel under any pressure.
I went to this retailer as they had the type of carpeting I was looking for, whilst the service and advice was first class I was not informed that my carpet was made in India and that I would have to wait such a long time for it to arrive in the uk. I ordered the carpet in mid February and was told I had to pay a 50% deposit up front of £3,000.00 which I did , the carpet didn’t arrive into the Uk until the 31st July and was finally fitted the first week of August.What I object to is the company holding my deposit for five months, then when it arrived in the county I had to complete the purchase before seeing the carpet or approving the final fit.I think if I had known the lead time would have taken so long I would have taken my custom else where.However , the fitters were first class and the carpet looks great so it’s a difficult one.I think a five month lead time when you have not been given that information up front and the company having my substantial deposit for all of that time a hard pill to swallow but maybe I’m naive.
Very disappointed with the poor coordination and back-office mismanagement at 1to1 Flooring. I had agreed on a specific felt underlay for my landing and stairs, but during fitting, a completely different underlay was used without any prior discussion. The fitters were innocent in this—they simply installed what they were given. When I raised the issue, the team first insisted this was the original plan. Now, today, they're giving a different reason, saying they changed it “for levelling the floor.” None of this was communicated to me in advance, and I was never given a choice. This lack of transparency and last-minute decision-making is unprofessional. I expected better for a paid service
During my purchase of a bespoke rug, Jenny and Sarah were very professional and overall I was very pleased with their service. They helped by showing photos and gave me style tips. I highly recommended using 1 to 1 flooring. Thank you again.
An excellent service from beginning to end. The experience at the Leighton Buzzard shop was informative, helpful and patient, at every stage, thank you Helga. Richard was very professional and informative in measuring and quoting for the job. And Derek was excellent in actually doing the work! A first class job, thank you! We know where to come for our flooring needs!
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1to1 Flooring is Hertfordshire, Bedfordshire and Buckinghamshire's leading independent flooring & carpet retailer. With over 50 years experience in the industry, we pride ourselves from sourcing the finest materials from the best manufacturers. Our in-house fitters are trained from our apprenticeship scheme and specialise in individual products.
Our stores are staffed by teams of experienced and highly knowledge individuals, where you will be warmly greeted and walked through all of the available options.
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