Review Time
1 to 1 flooring in berkhamstead was absolutely incredible and could not reccomend them more ! From start to finish they were amazing at giving on advise on how best to utilise our space , gave us loads of options on price and the installer on the day was so so good . An absolutely fantastic business with amazing customer services - will be using them again for sure
We recently bought and had fitted a living room carpet from 1to1 Flooring in Barnet. We were extremely happy with the service provided, from the team in the showroom through to the fitters. Carl (the fitter) and his assistant were very polite and respectful of our property, and we are really happy with the finished result (and have had several complimentary comments from visitors!). The pricing was competitive, and communication was excellent. We would definitely use this company again in the future.
The quality of the flooring and workmanship is excellent, but I’m very disappointed with the overall experience. Despite the company measuring the space and advising on quantities, I was left with 25% more flooring than needed. Their refusal to refund unused materials, citing their terms, felt unfair and contradictory. After extensive hassle, I only received a partial refund. This has left me frustrated, and I would hesitate to recommend their services.
Brilliant experience today with Shane fitting our carpet. He was professional and helpful with some tips about how to maintain the carpet. It was a pleasure to have him in our home. Carpet is good quality too and we’re very happy with the service provided by 1to1 Flooring.
⭐☆☆☆☆ Zero Accountability - Misled In Store & Oversold by 11 BoxesI went into the store in person as a first-time buyer because I wasn’t confident in my flooring calculations. I brought accurate room measurements and clearly explained that I was unsure about how much I needed. I expected professional guidance instead, I was advised to buy 47 boxes. I only needed 36. Now I’m left with 11 unopened boxes and no way to return them.When I got in touch, the response was cold and dismissive. No refund, no exchange, no support just blame. They pointed to my original email, twisting a simple quote request into a “confirmed quantity” so they could shift responsibility.It’s clear this company puts sales first and customer care last. If you make a purchase based on their advice and it goes wrong, they’ll throw you under the bus. This is NOT an honest mistake it’s a pattern of behaviour as others have left similar reviews.Go elsewhere. This ruthless company has zero accountability, and once they’ve taken your money, they won’t lift a finger to help.
Used this company twice. First time for LVT Armtico flooring in our extension then had them back some months later to use same product in hallway. Professional from the off, with advice & then coming out to measure up. Fitters were great, we had same fitters both time and they did a fantastic job. Have recommended to friends who have used them and also been happy. Can highly recommend this company.
We visited the shop in St Albans to choose a carpet for our stairs and landing. The salesman could not have been more helpful with choosing the carpet and showing us the samples within the shop and also in the sunlight. An estimator visited our home and a quote was provided by e mail the same day. We ordered the carpet last Monday, and today, one week later the carpet was fitted. I was told that my fitter would be Ollie and that he would arrive to get started between 8-10am. Sure enough, at 8:45am he pulled up on the drive. He started the fitting accompanied by a second man and completed the job to a very high standard. They were both very hardworking, courteous and polite and are a credit to your company. We were completely satisfied with the finished result. You really can’t get much better than 1 week from ordering to the carpet actually being fitted. Thank you.
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1to1 Flooring is Hertfordshire, Bedfordshire and Buckinghamshire's leading independent flooring & carpet retailer. With over 50 years experience in the industry, we pride ourselves from sourcing the finest materials from the best manufacturers. Our in-house fitters are trained from our apprenticeship scheme and specialise in individual products.
Our stores are staffed by teams of experienced and highly knowledge individuals, where you will be warmly greeted and walked through all of the available options.
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