Review Time
I had a fantastic experience renting from the service. After booking through a third-party site, I promptly received a confirmation email with clear instructions on how to pick up the vehicle and all necessary requirements. The staff was very professional, friendly, and courteous. I highly recommend them and will definitely use their services again whenever I'm in the area.
I had a fantastic experience renting from the service. I booked through a third-party site and quickly received a confirmation email with clear instructions for picking up the car and all necessary requirements. The staff was very professional, friendly, and courteous. I highly recommend them and will definitely use their services again when I'm back in the city.
This service is untrustworthy. I encountered the worst service imaginable. I rented a car that had a damaged bumper, and they charged me an additional $50 for a delayed pickup. Moreover, I was charged $30 per day for insurance. I returned the car over a month ago and still have not received my security deposit refund because they hold it for 20 business days. I would not advise anyone to rent from this service again.
Terrible experience overall! When I finally located their very inconvenient pickup location (which is not clearly marked), there was confusion about a change that did not show up on the agent's system, even though I had received confirmation via text and email. This mistake ruined my entire trip, and I ended up paying more elsewhere after taking an Uber. I'm still waiting on my refund.
The car was very nice, the price was good, and the service at the pickup was great. I was pleased with the rental. However, we had an issue with them not returning the deposit after the rental. When I tried to contact them, their homepage was down, and the phone numbers listed online went unanswered. The email on the invoice also received no response. Eventually, I found another number on their social media and was able to reach them to get my deposit back. So while the product and service were good, make sure to get your deposit back immediately upon returning the car, as you may have trouble reaching them later.
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