Review Time
About you has very responsive and helpful staff. The packages always arrive intact with everything included, and I’ve never had any problems with them. The return process is also very convenient here.
Seemless and intuitive browsing experience that helped find the needed item. Price was very affordable for a high quality piece of clothing. Delivery was fast and took just 3 days. Lastly, the purchase was a present and the receiver was very happy about the quality and beauty of the clothing.
Again and again, this online store has issues with refunding customers. On 17 October 2025, I received a confirmation email stating that the returned item had been received, and since then I still haven’t received my refund, which violates the condition of issuing refunds within 14 days. The customer support centre keeps repeating the same thing over and over, using unforeseen technical problems as an excuse for why they have been unable to process the refund. They have been “working on it” for 3 weeks now. They respond to emails slowly, and it appears they regularly use this practice to appropriate customers’ funds.
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