Review Time
I recently bought a microwave and worked with a representative who provided outstanding customer service. The pricing was excellent, and the shipping was incredibly fast—my order was shipped the same day and arrived within a few days (from IL to NJ). I cannot recommend them enough. When I had a minor issue, the representative and the support team resolved it perfectly. You can't go wrong purchasing from this seller.
The prices are fantastic, and the website is easy to navigate. However, the shipping experience was very disappointing. Initially, the delivery was set for around 8:30, then moved to 12:30, and eventually canceled. The next day, it was scheduled for between 12:30 and 2:30, and now it's past 2:30 with no updates. I've just been left waiting without any communication.
I bought a microwave and had the privilege of working with a representative who delivered outstanding customer service, excellent pricing, and quick shipping—my order was dispatched the same day and arrived within a few days (from IL to NJ). I can't recommend them highly enough. When I encountered a small issue, the representative and the team addressed it seamlessly. You won't regret choosing this service.
The installers were punctual and showed great professionalism. They ensured the TV software was updated to prevent any issues, even though the download took longer than the installation. They protected the floors, cleaned up after themselves, and removed all the packaging. I am very happy.
The customer service is quite lacking. Even after seeing some replies to one-star reviews, it's clear they struggle with constructive criticism. I've noticed a lot of passive-aggressive responses, such as blaming customers for issues that arose long after delivery. Their professionalism needs significant enhancement.
The representative I interacted with was extremely rude, dismissive, and unprofessional. I was denied a refund for damaged headphones that arrived defective, and instead of help, they attempted to blame me. Their communication was passive-aggressive, and they refused to accept responsibility. I plan to file a chargeback and report this incident. Their customer service is disappointing, lacking honesty and professionalism throughout. I felt unfairly treated, and I believe bias influenced their response. I've reported their behavior to the relevant authorities. Avoid this service if you value respect and accountability.
Every time I place an online order, it gets canceled without explanation. When I try to reach out via live chat or phone, the representatives hang up or abruptly end the chat. It's very unprofessional. *Update after response*: They did not get in touch as promised, and I only found out my order was canceled the next day. They refused to process my order after I explained I was using a virtual card from a leasing company.
I want to share my experience regarding my recent adjustable bed purchase. Initially, I hesitated due to high prices, but a manager encouraged me to explore options during a sale. I met with a knowledgeable representative who helped me find the perfect bed for my needs. The pricing was fair, and I appreciated the no-cost removal of my old bed. The delivery team was efficient and informative, making the process seamless. The representative also followed up after the purchase, ensuring I was satisfied. I truly appreciate the excellent service and the opportunity to try the mattress for a period before finalizing my decision.
Claim your business profile now and gain access to all features and respond to customer reviews.
Free shipping available - Abt.com is a leading retailer of quality consumer electronics and appliances. Our electronics store offers you the ability to shop for all your appliance and electronic product needs in one online store.
