accessstorage.com

4.6
4.6 Based on 204 reviews

Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 57 Access Self Storage stores nationwide, all in easy to reach locati...

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Average Rating

4.6

/
5

204 Reviews

5 Star
79%
4 Star
10%
3 Star
4%
2 Star
2%
1 Star
4%

Filtered Reviews

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Review Time

Nagma
Very good service and very good staff

Very good service and very good staff

4
Date of experience: Mar 28, 2026
David Biggers
Unable to access storage units after 6pm

Friendly staff. Unable to access storage units after 6pm which isn’t helpful. Seems to be a charge for everything including accessing the unit you are paying for after hours.

3
Date of experience: Mar 28, 2026
Graham
Very friendly and flexible staff

5
Date of experience: Mar 28, 2026
Absolutely fantastic.

Absolutely fantastic.. The staff are really professional in their approach and explained in detail about using the facility. Couldn't ask for more !!10/10

5
Date of experience: Mar 28, 2026
howard decambre
Good customer service

Good customer service

5
Date of experience: Mar 26, 2026
Tolu
Smooth process..

Smooth process... reasonable price... helpful staffs

5
Date of experience: Mar 25, 2026
Chona M.
Commendable Customer Service

Accommodating and polite personnel

5
Date of experience: Mar 25, 2026
Andrew
I recently took a storage room at…

I recently took a storage room at access storage In Wandsworth, after seeing the 100sqf room I ordered i asked to cancel as wasn’t useable as the room was small and very high unless I took a ladder to store my stuff it wasn’t suitable , was told by staff member just to store there for a week to a more suitable room became available and then move my 100sqf of stuff again, i moved out of the store within 24 hours. Also the parking spaces in store are all rented out making near impossible to move you van to a bay once finished in a loading bay ( I had to wait 40 minutes just to get in the loading bay . I was advised by store to park down the road, I have stored in many storage facilities and this is by far the worst service I’ve ever received, if you have a complaint you can’t even speak to anyone, I had to deal with the store I was complaining about, I would recommend you using any of the other storage facilities near by. Also they change code for access every 2 hours so if I stored there i would be constantly sending new codes. Also there trolley for you to use are quite small it would of been hard to unload a sofa of a cupboard onto them

1
Date of experience: Mar 25, 2026
Julian
Friendly staff

Friendly staff, clear explanations

5
Date of experience: Mar 24, 2026
Edward
Great onsite staff

The onsite staff member was really friendly and helpful. He was also able to resolve the problem caused by the AI email system giving the wrong information about the storage units.

4
Date of experience: Mar 24, 2026

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Business Details

  • Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 57 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.

    See more

  • email customerservices@accessstorage.com
  • call 08001225220
  • language https://www.accessstorage.com

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