acko.com

1.5
1.5 Based on 34 reviews

Acko General Insurance, an independent general insurer whose entire operations are through the digital platform, has raised $30 million in a seed round, making it one of the largest seed rounds for a start-up in India....

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Average Rating

1.5

/
5

34 Reviews

5 Star
12%
4 Star
0%
3 Star
0%
2 Star
3%
1 Star
85%

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Ramchandra Hegde
Worst customer service

Worst customer service. Never buy anything from them, they are cheaters.

1
Date of experience: Aug 02, 2025
Sigmund Price
I HAD PURCHASED A TRAVEL INSURANCE FROM…

I HAD PURCHASED A TRAVEL INSURANCE FROM ACKO. MY CHECKED IN BAGGAGE WAS DELAYED BY 3 DAYS AND I HAD CLAIMED FOR DELAY IN CHECKED IN BAGGAGE. AS PER THE POLICY LETTER SHARED WITH ME IT WAS JUST MENTIONED THAT " WE REIMBURSE UPTO RS 5000 FOR DELAY BEYOND FOUR HOURS'. ONCE I INITIATED THE CLAIM THEY ASKED NUMEROUS DOCUMENTS AND WERE HELL BEND TO UPLOAD AN EXPENSE INVOICE. LATER THEY REJECTED THE CLAIM STATING THAT GST NUMBER OF THE BILL DOESNT MATCHES WITH THE LINE OF BUSINESS. HOW WOULD A CUSTOMER CHECK THAT THE GST NUMBER ON THE BILL RECEIVED IS REGISTERED UNDER WHICH BUSINESS. MY SUGGESTION IS AVOID ACKO.

1
Date of experience: Jul 05, 2025
Pete Lewis
“Extremely disappointed with Acko…

“Extremely disappointed with Acko Health Insurance. Despite providing all valid medical documents including a biopsy report, my hospitalization claim was rejected citing vague ‘waiting period’ reasons — without clearly listing the illness or showing where it is excluded in the policy.There has been a clear lack of empathy and transparency in the claim settlement process. Insurance is meant to support policyholders in tough times — not abandon them due to technicalities.Would NOT recommend Acko to anyone looking for reliable health coverage. I am now forced to escalate the matter to IRDAI and the Insurance Ombudsman.”

1
Date of experience: Jul 02, 2025
Connor Morris
Beware of Acko’s Misleading NCB

Beware of Acko’s Misleading NCB – A Scam in Plain Sight!I’m writing this review to warn fellow car owners about the deceptive practices being followed by Acko General Insurance.Acko is misleading customers by showing a 50% No Claim Bonus (NCB) for a 3-year-old car—which is factually incorrect as per standard insurance norms. This false display of NCB tricks customers into thinking they’re getting a lower premium. But in reality, it’s a fraudulent practice that can lead to serious legal issues during claim settlements.I brought this issue to Acko's attention, shared proof with screenshots, and even explained the bug in their system to their customer service executive. Instead of acknowledging the mistake or showing any gratitude, the representative was rude, dismissive, and outright unhelpful.I have now raised this matter with IRDAI (Insurance Regulatory and Development Authority of India) because such tactics are not just unethical—they're dangerous. Misleading NCB figures to lure innocent customers is nothing short of a scam.If you’re considering Acko for your insurance needs, think twice. A company that relies on misinformation and arrogance is a risk you don’t want to take.Avoid Acko. File complaints. Save others.

1
Date of experience: Jun 06, 2025
Acko is not a good company

Acko is not a good company. It will always give false judgements about your case and never gives your genuine claims. This company provides insurances at low prices just because they know that they will avoud claims.

1
Date of experience: Jun 05, 2025
MacBeine98
The recent experience was worst.

The recent experience was worst. I have registered the claim. Initially the acko person started the smooth communication and started some online procedures. After that they started telling many unknown rules which is not at all mentioned in the policy and avoid the claim. Finally rejected the claim giving random reasons. Acko has many hiden rules which is not be executed during the new policy registration. They mentions attractive contents in the policy and they make us do the policy. At the time of claim they give many unknown reasons and rejects claim. Dear owners don't attract to the content, experience it.

1
Date of experience: May 28, 2025
Subject Grivences against ACKO (Acko Technology & Services Private Limited)

Subject : Grivences against ACKO (Acko Technology & Services Private Limited)Policy Coverage :- Policy Start 14th May 2024 Policy Expires on 13th May 2025 with own damage third partycovers financial or legal losses due to damage to any third party person.Addons selected 1. Engine Protect 2. NCB ProtectThis is to inform that I have taken a comprehensive car insurance policy No.DCCR10185744342/01 against my car Ford Ecosport 1.0 PETROL TITANIUM MT (999CC) Petrol in ACKO (Acko Technology & Services Private Limited) I lodged a claim against outage /problem of my car engine on 19th April 2025 as my car met an accident on 19.04.2025.However Acko did not honour my legitimate claim and is not reimbursing the repair cost by taking unilateral decision of their own that car did not meet any accident .As you can understand by taking some one sided decision of ACKO ,they are victimising thousands of innocent customers like me.Submitted for a fair and appropiate justice

1
Date of experience: Apr 23, 2025
Dane
Pathetic service

Pathetic service, worst customer care, uploaded documents multiple times still asking to upload again, not easy to claim settlement, Farud company, please do not buy the policy from this company

5
Date of experience: Dec 24, 2024
Wasqua
Mostly useless & fraud

Mostly useless & fraud. Be sure to read T&C in details.Cancellation cover do not include airline cancellation (who else will cancel ?). Also missing flight covered only if flight delay is more than 6 hours.Don't see that initially but only when you try to raise the claim.

1
Date of experience: Dec 20, 2024
Brian Harris
Please do not buy insurance of any kind…

Please do not buy insurance of any kind here, if you want peace in your life. I will never ever renew with ACKO. DBCR10182907877/01

1
Date of experience: Oct 28, 2024

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Business Details

  • Acko General Insurance, an independent general insurer whose entire operations are through the digital platform, has raised $30 million in a seed round, making it one of the largest seed rounds for a start-up in India.

  • email nupur@acko.com
  • call 02262672525
  • language https://www.acko.com

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