Review Time
I used to buy another brand's teas; however I have recently discovered Adagio Teas and I fell in love with them- there is tea or chai for any taste. The accessories are also some of the best. Today I ordered the Honeybush tea, Earl Gray moonlight, and Earl Grey Bravo- two flavors I have quite enjoyed previously. I highly recommend Adagio.
This was my first time ordering from Adagio Tea ! I ordered Fujian silver needle , Jasmine Phoenix pearls, Jasmine silver needle , and Ginseng Green tea. I placed my order and because I spent over $50 I was offered free shipping. I was expecting my tea to arrive in 9-10 business days. To my surprise I received my tea in 3 business days! I have tried the silver needle tea so far and it is very good quality. Can’t wait to try the other teas. If they are also up to par, they have found a new regular loyal customer!
I ordered their tea often. This reorder was $119. This company has changed a great deal since Covid. My package got lost and instead of refunding my money and or reshipping more tea to me they emailed me and said they need to investigate first. I’m a longtime and loyal customer so I mistakenly thought they would honor their product and FedEx me a new shipment while they get to the bottom of the missing package. They refused and kept sending me a form letter stating they will investigate the list shipment. They refused to call me bc they say due to Covid they don’t have telephone support anymore. I guess you can get Covid from the telephone now. I just called FedEx and as of yesterday they said a claim has not been filed from Adagio. This is why I suggested they should either give me my money back so I can reorder the matcha or send me a new shipment. They refused. It’s not fair for a customer to have to wait for them to do an investigation on a package that a customer never received. It could take weeks. I’ve never had such bad customer service from a company like this before. It’s a shame because they should look at my account. I’ve spent a lot of money with this company. Just since I’ve had their app I’ve spent $1,156.00 with adagio and to be treaded with such disrespect is shameful. I found a new company to deliver my Matcha, it’s called MATCHA SENSE !!! . Supposed to be superior Matcha from Japan at the same cost as I’m paying Adagio. Call my credit card company to take off the charges and they did. To bad Adagio had to be so difficult to deal with.
I love this company. Their products arrive quickly and well packaged. Often there’s little free extras in the box as well. Everything has great descriptions so you know what you’re getting. They offer a wide variety of products so everyone can find something they’ll enjoy. To top it all off, they have a great rewards program.
Wonderful loose leaf tea for tea lovers! I first heard of their teas from Hammerly Ceramics when buying a beautiful teacup and thought I would give them a try. I am sooo glad I did as I am in love with the Earl Grey teas (it is my favorite)! Adagio is now going to be the only place I get my teas from and it is such a joy to brew a pot to enjoy while working from home during this pandemic.
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Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks.
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