Review Time
Update: Following the publication of my review below, I received an email from Advanced Damp on 10 February acknowledging my complaint and stating that they would respond within five working days. However, despite this assurance, I have yet to receive a response.--------------------------Following a comprehensive damp survey conducted and paid for through Advanced Damp Ltd, I contracted their services in September 2024 to implement their recommended solutions. Based on their professional assessment, the prescribed works included external repointing, waterproof coating, and installation of an ACO drain system, at a total cost of £2,450.40.The works were completed on 3 October 2024, and despite their assurances that these works would resolve the damp problems, the issues have persisted.On 2 December 2024, merely two months after completion, I reported significant damp penetration through the bottom of the walls, providing photographic evidence. After receiving no response, I followed up on 5 December. It wasn't until 10 December 2024 that I received an acknowledgment, with their representative Leah promising an update by Thursday 12 December 2024. This deadline passed without any communication.On 15 December, I had to chase again, expressing my intention to contact Checkatrade if the matter wasn't addressed by the following day. Only then did Advanced Damp arrange for their surveyor, Alfie, to inspect the property on 23 December. During his visit, Alfie confirmed that remedial works would be necessary to address the ongoing damp issues. He informed me that I would need to wait for his report and for the company to determine their approach to rectifying the problems.On 15 January 2025, having heard nothing since Alfie's visit, I requested an update. Leah responded saying she would "follow up with your proposal this week." Today, more than a month after Alfie's inspection and over six weeks since my initial complaint, Advanced Damp has neither shared the findings from Alfie's inspection nor proposed any solution.Their pattern of delayed responses and unfulfilled promises is concerning. Between 2 December 2024, and January 2025, I have had to chase repeatedly for updates, with each promise of action resulting in further delays or silence. Most concerning is that even after their own surveyor confirmed the need for remedial work, the company has effectively gone silent, leaving me with the same damp issues I paid to have resolved.I cannot recommend Advanced Damp Ltd based on this experience. While their initial installation in October 2024 appeared professional, their aftercare service has been substandard. The company has demonstrated a concerning pattern of ignoring customer communications, missing self-imposed deadlines, and failing to take responsibility for their work. Most importantly, the damp issues that I paid £2,450.40 to have resolved remain unaddressed less than three months after completion, even after their own surveyor confirmed the need for remedial work.
Contacted for a quote for rising damp and was emailed to say I needed to pay upfront for the survey it is not free. I didn’t respond and then got an email a week later saying they have a sale on and it was 1/3 off. I’ve had FREE quotes from 3 other companies who all identified the same issues and similar costs which weren’t much more than the cost of the survey with this company. I would get free surveys and quotes elsewhere , nobody should make you pay for a quote.
I highly recommend these guys. We have worked with a lot of damp companies over the years but none as professional as Advanced Damp. They did a really good job on one of our investment properties. We had a struggle to get it done in time but they worked overtime to satisfy our needs.
I had the pleasure of working with Advanced Damp recently when I needed a thorough damp survey and treatment for my home. From start to finish, the team was exceptional, providing a level of service that far exceeded my expectations.The process began with Sam, who conducted a detailed survey of the property. Sam was punctual, professional, and incredibly knowledgeable. He took the time to explain each part of the inspection, pointing out signs of rising damp and explaining why certain areas of the house were more affected than others. What really impressed me was how transparent he was about the whole process—there were no hidden details, just honest advice about what needed to be done and why. By the time Sam had finished, I felt confident that I understood the issues and what would be required to fix them.Once the survey was completed, Advanced Damp’s customer service team reached out to schedule the damp proofing work. They were incredibly accommodating, finding a time that worked for me and keeping me updated every step of the way. The communication was fantastic—I always knew what to expect, and I never felt like I was left wondering when the next part of the job would be done.When it came to the damp proofing itself, Alan led the team, and I couldn’t have been happier with the quality of the work. Alan and his team were efficient, tidy, and incredibly respectful of my home. They made sure to protect the surrounding areas while working, and Alan regularly checked in to update me on their progress. The attention to detail was remarkable; he treated my home as if it were his own, which was something I really valued.Not only did they complete the work to an exceptionally high standard, but they also ensured that everything was clean and tidy before they left. I was dreading having to deal with a mess afterward, but there was nothing of the sort. Alan and his team left the place looking as good as new, and I could immediately see the difference their work made.Overall, Advanced Damp delivered a fantastic experience, from the initial survey with Sam to the quality of work provided by Alan and his team. It’s clear they know what they’re doing, and they genuinely care about their customers. I would wholeheartedly recommend them to anyone dealing with damp issues.Thank you to the entire team for making a stressful problem so much easier to manage
Disappointed. Called Advanced Damp for a free quote to put a damp course in front of my house before installing a new plinth. I knew what I wanted to be done, but the company insisted I needed to do the survey. When I said I need a free quote, which their website said they do, they said the guy who does free quote is on the leave for 3 months and so they don't do the free quote. I said it is a small job and the trustpilot website says that damp course for a small house costs around £800 pounds, Advanced Damp said not with them, and that they are not interested in projects less than £3,000. Overpriced, insisting on surveys as a way of making additional money. One wonders then about the quality of their work or they just want the quick and most expensive jobs.
The team was incredibly professional, arrived on time, and finished the job ahead of schedule. They tidied up after themselves at the end of each, which we really appreciated! The quality of work was outstanding, and they provided a guarantee at the end of the job.
Wouldn’t recommend. Didn’t seem to know what they were talking about and their commission based work structure meant that work was quoted for that didn’t exist. They identified a floorboard as having dry rot with a cost of up to £20k to remedy. We had to spend a further £1200 on getting an actual expert in to identify what it really was, which was historic woodworm. This second consultant noted that the appearance and smell of dry rot is vastly different to historic woodworm and would have expected a company that works with damp to be able to tell the difference. They also noted in their report that there were cracks in the external render at ground level under a window sill. When we went to have a look at the area it was obvious the ‘cracks’ were just cobwebs. These were just a couple of the biggest misidentifications but the whole report was filled with inaccuracies and outlandish claims. Would definitely avoid using this company and wouldn’t recommend to anyone else to use. Better to get in an independent expert rather than a contractor affiliated with a company that will carry out and charge for supposed ‘required works’.
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Advanced Damp is widely recognised as one of the market leaders in damp proofing and property care across the South East of England.
Our team of specialists provide advice and guarantee-backed repair treatments for damp problems.
Our services include:
Damp proofing
Rising damp
Damp Surveys
Basement & Cellar Tanking
Waterproofing
Mould removal
Condensation
Woodworm
Dry rot or wet rot infestations
Rendering
Our property care experts have over 30+ years of experience and offer fully refundable damp surveys.
We are open weekdays till 6pm and Saturdays till 5pm.
As the experts in our industry, Advanced Damp aim to offer exceptional service and the most competitive price for your needs. Over 10,000 long term guarantees, up to 20 years for some of our services, have been issued since the company was founded.See more
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