Review Time
I seem to have had an altogether different experience with this company unfortunately. I will say the initial survey carried out was good but it only went down hill from there. The costs got more and more expensive. I asked for new updated quotes or clarification of certain points or costs - I was only ever given answers over the phone (My mistake! AWAYS GET IT IN WRITING). I was quoted a 2 day job. The contractor didn't turn up the first day. I had been advised he was stuck in traffic due to an accident on the A34 but I did live traffic updates and could see it had cleared. Roughly 2 hours later I was told there was still traffic and they would not be coming - this was at 12pm. I just did not believe this was the truth. They arrived Friday to carry out the work and what had initially been a 2 day job was then carried out in 1/2 a day. The plaster job was carried out very poorly. I had been advised over the phone that fresh chipboard for my boxing in would be supplied - I was appalled to see they had put back in my rotten old chipboard and it was an absolute joke. I raised this to be told in their T&Cs they don't cover skirting or boxing in. Then why did they agree to do it? I also checked their T&Cs and whilst it does say they don't cover skirting boards it says nothing about the boxing in. The boxing in was also identified in their initial survey as needing to be replaced. I then received their invoice was was wrong twice - charging for work not actually carried out and then when they sent it the third time the discounts initially applied had been reduced. After lots of back and forth and I'll admit I lost my temper in my emails. I listed out the issues with the plaster job and offered them the opportunity to come back. They sent Sami to do the work on Thursday and to be fair he was really good - although he was roughly 3 hours late. When he arrived he was honest and told me the job had actually been scheduled for him on the Monday and he was halfway through a job in Banbury when he got a call from Leah to advise he was required at my job - he was late because he had to finish the job in Banbury first. I felt bad for him as he also explained he was supposed to accompany his wife to the Dentist at 3pm which due to the office's error he could no longer do.
The surveyor did a very thorough report and the work was mainly carried out by Marcel who is absolutely fantastic , knowledgeable about his work and finishes the plastering to a great finish.I wish advanced would include rubbish collection in their quote , and the replacement of skirting boards otherwise a good job thank you !
Advanced Damp staff were efficient and helpful from beginning to end.Rob the surveyor came on 10/4/24 and produced an excellent report which identified the possible causes of the damp floor and walls and the remedial action required.Leah the Customer Services Assistant effectively coordinated the work and administration throughout the process which lasted approx 2 months and was helpful in keeping us up to date.Alan uncovered a leaking hot water pipe which was the cause of the problem and Dan who did most of the work was most helpful,friendly and efficient.This involved removing the damaged flooring and walls,applying damp treatment,relaying the floor and replastering the walls.He also installed an ACO drain system outside.The whole operation was overseen by Keith the manager He was most helpful in making things happen,including a personal visit to our house and producing a revised survey report and estimate.Overall we were most impressed by the team at Advanced Damp Ltd.
I cannot recommend them highly enough! We had been struggling with persistent damp issues in our home for months. Other quotations were so expensive or other businesses just never bother replying. Sam assessed the problem, explained the solution clearly, and implemented it efficiently. Now, our home is completely damp-free, and we couldn't be happier. Their friendly staff and excellent customer service made the whole process stress-free. Thanks a lot Sam!
Claim your business profile now and gain access to all features and respond to customer reviews.
Advanced Damp is widely recognised as one of the market leaders in damp proofing and property care across the South East of England.
Our team of specialists provide advice and guarantee-backed repair treatments for damp problems.
Our services include:
Damp proofing
Rising damp
Damp Surveys
Basement & Cellar Tanking
Waterproofing
Mould removal
Condensation
Woodworm
Dry rot or wet rot infestations
Rendering
Our property care experts have over 30+ years of experience and offer fully refundable damp surveys.
We are open weekdays till 6pm and Saturdays till 5pm.
As the experts in our industry, Advanced Damp aim to offer exceptional service and the most competitive price for your needs. Over 10,000 long term guarantees, up to 20 years for some of our services, have been issued since the company was founded.See more
teklectric.com
denbypottery.com
www.bellforestproducts.com
flexibleassembly.com
alwayscapital.com
northskysupply.com
wombourne-windows.co.uk
norlanglass.com
www.thesafetycentre.co.uk
thetford.com.au