Review Time
I had a brilliant experience dealing with the BMW sales manager Robbie. He was polite, friendly, and genuinely helpful from start to finish. Communication was great , he always kept me updated and nothing was ever too much trouble. He really went above and beyond to make sure everything went smoothly. A really good and professional guy who clearly cares about his customers. Highly recommended!
If you haven’t dealt with Glenn and Ryan, then let us tell you how fantastic they were—from our first meeting right through to the final car purchase.
What made the difference compared to other sales experiences?
Their understated professionalism and completely no-pressure approach. They took the time to answer every question, offered honest advice, and made the whole process smooth and enjoyable.
Buying a car can sometimes feel stressful, but Glenn and Ryan made it easy and straightforward. We wouldn't hesitate to recommend them to anyone looking for a great customer experience and a great car.
Nigel and Jayne Magee
Magee Dental Care, Lurgan
If you haven’t dealt with Glenn and Ryan, then let us tell you how fantastic they were—from our first meeting right through to the final car purchase.What made the difference compared to other sales experiences? Their understated professionalism and completely no-pressure approach. They took the time to answer every question, offered honest advice, and made the whole process smooth and enjoyable.Buying a car can sometimes feel stressful, but Glenn and Ryan made it easy and straightforward. We wouldn't hesitate to recommend them to anyone looking for a great customer experience and a great car.Nigel and Jayne MageeMagee Dental Care, Lurgan
I’m not in the least impressed with Agnews (VW Commercial) having taken 2 months to return my VW Grand California and refusing to return the vehicle in the same clean state handed over.With one month of usage lost, despite this being the second time Agnews undertook to complete repairs to my vehicle, I was told ‘Agnews are not equipped to deal with Grand Californias’ and the repair was to be effected elsewhere. On collecting the vehicle after 2 months, I was told I should ‘take it elsewhere in future’!I was further told Agnews weren’t responsible for the dirty/stained/grubby state in which the van was returned (that ‘there were 2 dealerships working on the van’, ‘the van was in this state when dropped off’, they’d ‘cleaned where they dirtied’, ‘our workmen wouldn’t have been in that part of the van’...) Attempting to close the argument and get rid of me, I was told at least 3 or 4 times, by their General Manager, that my van was ‘repaired and fit to drive away’!The overriding message that I’ve taken away was … we don’t want your business in future, so don’t care whether you’re a satisfied customer!To make matters worse, taking the vehicle away it has been noted that the door pillar trim has been fitted incorrectly on both sides of the vehicle resulting in the seatbelts not adjusting as designed. Despite repeated calls and emails, Agnews have yet to make contact to make arrangements to rectify this issue; ordinarily recorded as a MOT MAJOR defect. *** UPDATE *** The Agnews Senior Management response received:‘We are satisfied that the work carried out on your vehicle was completed correctly and to the appropriate standard.As it is clear that we are unable to meet your expectations, we recommend that you refer the matter to an authorised California dealer for any further assessment or assistance.Regards,Marc’My response…‘Marc, You undertook to provide a service for which VW will be reimbursing you under the vehicle warranty. However, you have failed to carry out that work correctly (the seatbelt system is not working as designed or as it was working when the vehicle was dropped off with your dealership) and I expect rectification. For the avoidance of your confusion, this work is not California specific with the fitment no different to a VW Crafter or Transporter. The responsibility for rectification is yours (your dealership’s) not anyone else’s. Time to set aside excuses, step up and do the work you’ve been paid for. I’ll make further contact tomorrow if I haven’t received a positive response in the interim. Yours…’
Made a phone call on Thursday to Agnew Belfast on. 12 Feb 2026 at 10 19am spoke to Amy who was to come back to me that day with the cost to carry out works. No return call back that day or the following day Friday 13 Feb . I made Eight number phone calls on Friday 13 at time starting 15. 46 each call rang so long with no answer to the attempted calls that disconnected. I phoned a much smaller repair shop ang got answered within seconds and was able to book my car in for the service works on Wed 18 Feb. If I could give zero to Agnew Mercedes I would , however I reluctantly gave 1 star . Totally disappointed with customer care at Agnew Belfast . Posted by S. Montgomery.
I honestly can’t say enough about Agnew and James who handled our sale. I needed to change car the same day, and James really went above and beyond to make it happen. I don’t remember ANY dealer trying to add value to a trade in, or filling the new car with fuel and covering road tax. A full years warranty is also not something I’ve ever received before. A truly customer focused, friendly, helpful and professional service from start to finish. Highly recommended!!
Was given a book in time of 11am for first service ... oil change and inspection . There was an intermitent issue with climate control to be addressed and documented at the time of booking. Car was not taken to workshop until well after noon. 4 and a half hours later still no car ! Approached staff to be told that issue with the climate control could not be solved and a part needed to be ordered. 2/3 working days . Staff member stated that car would be presentable in 10 minutes.... but I would have to return in a few days to have new part installed. Not acceptable at all . 1 hour drive form home 2 hours return journey ... wasted .Apologies to the young lady who served coffee ... she was great ...However other than that not 1 other person approached me in the 4 + hours I was waiting to enquire on my well being.VW need to up their game and not rely on sales figures rather to focus on present customer service .
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