Review Time
Just left my car in bavarian boucher Rd under warranty to be checked for water ingris in the back door . Was phoned 1 hour later to be told the warranty did not cover this problem. The car was never moved from the spot I parked in . I can assume the the warranty manager informed the service girl that they need £160 before it can be looked at. This is my 2nd time leaving my car with them under warranty to be told they need money as the first time it cost me £23 for a fuse that cost 50p. I will Definitely never be using bavarian boucher Rd again. Can't be trusted
Update re Agnew Audi .Collected my Audi Q8 today . Agnews conceded that in fact my Alternator needed replaced .Had it replaced at no cost to me as the part was covered under Audis guarantee. Happy to have my car back not withstanding the fact that I felt very frustrated . Anyway problem resolved
I've being to many car dealerships in my time and the good ones give you space but at the same time let you know their available to answer questions. I was in Agnew Skoda & VW Belfast today and I actually had to approach staff in the hope that they might take their heads out of their laptop or stop having a good chat with a colleague to possibly deal with a customer. It seemed that everything was too much trouble for them unless you wanted a cup of coffee. Now don't get me wrong, I know in this day and age younger people don't like to talk or make eye contact lol. But a basic 'hello, hi ya doing? I'll be over here if you need anything' approach is probably old school but it still works. The showroom is very fancy and modern, but it gets boring and frustrating very quickly when staff show no interest in their jobUpdate: Really good to see that Mr. AI had time to reply to my review.
From our first visit to collecting our keys, everything was handled exceptionally. We were taken care of by Jonathan Perkins and he was on hand to answer any questions whenever needed and nothing was too much trouble. Fantastic showroom with equally fantastic staff!
Recently bought a car from Bavarian Belfast and there was a small issue, the car was collected immediately, the issue repaired and car dropped back cleaned and hoovered. Richard in the service department kept me updated and is a real gent. Excellent service and really appreciated, thanks Cormac
Despite being asked if i wanted my car washed after the service and recall action ( which i said i did), my car was handed back not washed and not hoovered. Additionally i wasn’t told that my car was ready to be picked up. If i had not gone down to pick it up , i would not have been told it was ready . Previously i have had jaguar and mercedes cars where this would never have happened . Not good.
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