Review Time
It all started with Airbnb’s fees — the ones we, as guests, have to pay. I assumed those fees were there to improve their service and support. Unfortunately, I was wrong.First issue: The key to one of my accommodations was “lost,” and we couldn’t get any help from Airbnb. We were literally stuck inside the property until the cleaners arrived — luckily, they let us out.Second issue: Another host failed to send me the check-in instructions. I had to wait over four hours in the rain while Airbnb kept telling me to “wait another hour.” I eventually reached the host via WhatsApp, only to find out they had a family emergency.Third issue: I booked a place 12 months in advance, only to later find out that the host had rebooked it to someone else. Airbnb said they couldn’t help because their policies wouldn’t allow them to contact anyone else, only the person in the account but that person asked Airbnb to close that account 🤯 It took two stressful weeks to get a resolution, and I ended up having to book a new place at a much higher price.And now, it’s happening again. My host just cancelled my reservation for August 2026, claiming it’s too far in advance and “anything can happen.” Airbnb’s response? They told me to “go with the flow” because the host might have their reasons.I’ve had several issues with Airbnb’s customer service over the years. Their representatives always say things like “We have your back” or “Rest assured, we’ll help you,” but the reality is far from that — it’s extremely stressful every single time.Everything seems fine with Airbnb when things go smoothly, but the moment something goes wrong, it turns into an absolute nightmare.They issue small value coupons thinking that's enough, no it's not, compared to what we have to pay you solely.
Seven years as a spotless host, hundreds of guests, and full trust in Airbnb — all lost after one absurd case handled with arrogance and bureaucracy instead of fairness.Yes! On Trustpilot we describe companies and entities according to the trust and fairness they demonstrate in real situations of everyday life. And I had huge trust in Airbnb — until now. I am going to leave the company after being terribly treated with a stubborn and senseless refusal, carved in stone like the Ten Commandments, of a damage claim, despite the many photos, receipts, an invoice, and a video fully supporting my case. If Airbnb can take such a defiant and irrational attitude over a minor matter like this, I truly wonder what might happen in more serious circumstances. This is their Host Protection Program, supposedly created to cover damages to hosts’ properties caused by Airbnb guests — but in reality, it has turned into an empty promise And all this over about €515! Their “final” message came from a person named Natalia, “Floor Manager” (whatever that means), who simply copied and pasted a prewritten response, ignoring 28 previous emails and all the evidence provided. After seven years as an impeccable host, last ones as SuperHost, with hundreds of guests and a spotless record, I was treated as if I were trying to cheat the system. This attitude is not only unfair and arrogant, it is deeply offensive to the trust that thousands of hosts place in Airbnb every day. My experience shows that Airbnb’s so-called protection is illusory, and that when a host truly needs support, what he gets instead is bureaucracy, empty formulas, and evasion of responsibility. Goodbye Airbnb — after this experience, trust has been lost for good.
I am having a very very bad experiences with airnib and my host..between the 2 it's been horrible..airnib won't help or intervene at all. When I showed over and over again evidence of something happening..literally the host has not being truthful. I would like to find another way to stay but not through airnib..
After staying at Bazzi, 49 - App. 05 - Università Bocconi i Milan, Italy, the owner is trying to extort us for $580 in "damages" for which we've been falsely accused. We damaged nothing (there or anywhere) and despite video proof, AirBnB is stealing $580 -taking something for nothing - from us. In this unscrupulous, "he said while we have video proof" situation, naturally AirBnB is siding with the owner (who is currently renovating the bldg 🤔) as they receive a profit each time this unit (mere feet from a 24/7 extremely noisy roadway serving 3am blaringly loud ambulances and all) is rented. **WARNING: BUYER BEWARE** We are currently being extorted by this company and the owner of the rental unit who are falsely and wrongly accusing us of damage we have video proof we responsible adults did not do (likely to help fund the ongoing renovations).
I rented an apartment in Vienna through Airbnb. Later, I received an official Austrian government tax bill (ORF contribution) in my name — because the host intenionly de-registered himself from the property while renting it to me. That made me the “registered resident” and legally responsible for his tax.I contacted Airbnb with full documentation. Instead of resolving it with the host (who acted illegally), their support gave me endless copy-paste replies claiming it was “outside the platform.” The host stopped answering, and Airbnb just shrugged — leaving me stuck with a government payment demand for a property I don’t own and shouldn’t owe taxes for.This is a clear violation of Airbnb’s host policies and Austrian law, and they refused to take any real action.If this is how Airbnb protects its guests, then it’s not a platform - it’s a liability trap.Avoid Airbnb unless you’re ready to deal with fraudulent hosts and zero accountability.And let me guess - soon there’ll be another copy-paste “We’re sorry you feel this way” reply under this review, like they actually give a damn.
Recently went to Italy with my partner where we found the toilet to be constantly running (cistern did not seem to fill) as we planned to be out most of the stay and did not want someone entering the property where are valuables were without us being present we did not report the issue to the host as we could deal with the noise during the night. Planning to advise the host on getting home using the private comment section when reviewing. Before landing back in the UK we received a demand for reimbursement of plumbing work. The issue was already present and in fact the plumbing system was behind a tiled wall making it near impossible for me to access or damage in anyway. AirB&B have come back and said that we are liable without proper explanation of how this decision has been made or any real evidence. I will be looking to take this further and likely won’t be using the app again for future bookings. Awful
I done a review of a property in Dubai that was in such bad condition we left the next day and requested a refund.Today I got a message saying as per my request my review was deleted, I never gave permission or authorisation for this but again they seem more bothered in me being quiet then keeping my honest review. Don’t ever use air bnb it’s false they just want your money they don’t care about the accommodation standards
So I booked a place in Waikiki, pics were very deceiving. I wouldn't let my dog stay there never mind me staying in it. Was welfare row nightmare. Took pics and emailed air b and b. They took there time getting back to me. Literally had to wait till 11:30 the next day before they replied. Promised a partial refund, which I seriously was pissed about. Finally they said they'd refund me fully. Nonstop harrassment. They don't listen, they harass us nonstop with so many different people that your constantly harrassing Us, they also cancelled my 1 month insurance. And have been forced to deal with these jerks for the first three weeks of my 1 .month vacation. The way i see it, they owe me a refund on all of it!! Don t book with air B and B. They are a nightmare!! And that's being kind. Many of us have said the same and that's in one building in Waikiki. Many people I've spoken with are not happy. I'm so stressed out and that's on air b and b! They've ruined my trip. I came here to relax and enjoy and they've turned my vacation into a literal nightmare
I made 15 reservations via Airbnb for my round trip in Italy. I cancelled a few due to wrong advertisement. Once I needed a resolution from their side but the process was handled in such a bad way. They have lost me as a client. I’m also Airbnb host myself and I will evaluate if I will stay or not…
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