Review Time
Terrible company. Hosts don't maintain properties. Hosts try to extort money from guests with predatory cancellation policies and by claiming damages that didn't happen. AirBNB sides with the hosts despite no evidence. Will never use this service again and look forward to seeing this company crumble.
I made 15 reservations via Airbnb for my round trip in Italy. I cancelled a few due to wrong advertisement. Once I needed a resolution from their side but the process was handled in such a bad way. They have lost me as a client. I’m also Airbnb host myself and I will evaluate if I will stay or not…
We had a booking for a week in Venice, Italy. Although the apartment was quoted as a 5 star the place was unfit to stay in. We reported the problem and got a total refund but got no help with finding another accommodation. We were given a vague explanation about AirBnB having a global issue and that they could not do anything for us. We were left on our own, late in the evening, walking around the city in the rain with our luggage to find an hotel that could take us in.
In addition to representing a holiday as an 'entire chalet/house' when the hostile owners and their dog were actually living inside the property, and immediately refusing to even consider a refund, breaching multiple clauses of its own contract, and then deleting my account, they are constantly harassing even when the various government bodies are involved and a legal claim has been presented. It doesn't get anymore 'in the gutter' than this company and its CEO. It thinks it's this giant untouchable bully but the truth is it's nothing but an impotent, talentless, moraless parasite.. feeding off dregs of each transaction.
Treated unfairly by Airbnb’s reimbursement processI recently stayed in an apartment in Wrocław booked through Airbnb. The apartment itself was nice, check-in went smoothly, and everything worked fine. It had the usual small signs of use — a few scratches and marks — but nothing major.About a week after I checked out, I received a reimbursement claim for around €60 for “overflow damage” that I supposedly caused. The only “evidence” provided was a single photo of a sink (attached here), which to me didn’t show any clear damage or overflow. I had no idea what the issue even was, and the claim came a full week after I had left the property.I declined the request because:I didn’t cause any damage.The claim came much later, so anything could have happened after my departure.The host had left me a very positive review.After that, Airbnb’s reimbursement team contacted me for my side of the story, which I explained in detail. A few days later, I received a message saying they decided it was my fault and that I had to pay €47 (a different amount than the original claim, for reasons never explained).Their follow-up emails felt repetitive and impersonal — I had the impression that my explanation wasn’t really considered. They eventually told me they would charge my Airbnb account and make an internal note about my “behavior.”I’ve always taken great care of the apartments I stay in, and this experience made me feel disrespected and unfairly treated. I understand mistakes can happen, but the process felt one-sided and dismissive.I used to trust Airbnb to handle such things fairly, but after this, I’ll be reconsidering whether to use them again.
i love airbnb in all aspects, or i did.they have changed the cancellation policy for hosts so you no longer have the choice. i have been fighting for months now to get my strict cancellation policy back in place. around 15 conversation threads with airbnb customer support that make promises but their only intention is to close the thread and complaint down asap without knowing if the customer, host is finished. its so long, and needless. im a superhost and feel really let down by airbnb.THEY DONT HAVE A COMPLAINTS DEPT. i find this outrageous. Any other hosts fed up with how airbnb are treating them.
on the 16th September 2025 I booked a three apartments from one host, Hostwise, in Porto for 14 days in May / June 2026. This was to celebrate my 70th Birthday and I invited over 8 guests to join me over the two week period. I paid 50% deposit on booking and it was confirmed. Myself and my guests then booked flights and car hire etc. Amazingly on the 18th October I received one curt and simple message saying that my booking had been cancelled. I have requested feedback twice from Hostwise about why this happened and have received nothing. Air B&B have given me a refund and offered some minor compensation if I re-booked in 5 days. Unfortunately though I could not find any other property that worked for us on Air B&B so in the end I have a refund but no compensation. I am very loathed to use Air B&B again and would advice others not to either.
I am a host on airbnb and have received 150+ 5* reviews. I had never received a single 4* or below and I put everything I have into hosting.Last week I had an elderly lady stay who, when reviewing, marked the property as 5* in every category and gave a glowing review, but accidentally clicked 1* instead. Absolutely anyone can see that this was a mistake and she apologised to me.I spoke to airbnb who said that they MUST be contacted by the guest to remove the review. So, I asked the guest and she started to do it via the help centre, but due to the process with the bot and not speaking to an actual person, she closed it.Airbnb even have a record of the help ticket but still say they cannot contact the guest as she has not made it all the way through the process.The guest did not want to call as the American helpline would charge her a fortune on her tariff.Due to the endless faff, she has unfortunately stopped responding and so I am stuck with a 1* review and my listing has fallen from the top of the first page to about page 4. If airbnb had phoned her once the ticket was raised with the bot, she would have answered their questions and the problem would have been solved. As it is, I will lose business due to what is clearly a slip of the finger.As a top host, I feel incredibly frustrated and let down. Surely if a guest marks 5* in all categories and 1* overall, a message should flag up before confirming saying "is this correct?" And afterwards, guests should receive an email to ask WHY they left a 1* review but 5* in other categories with a link to contact airbnb if needed.I expressly use airbnb but will be leaving the site in January for VRBO instead.
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